Ethan Smuzok
Dayton,OH
Summary
Detail-oriented team player with strong organizational skills. Experienced in managing multiple projects simultaneously with a high degree of accuracy. Proven ability to prioritize tasks effectively and meet deadlines. Adept at collaborating with cross-functional teams to achieve project objectives.
Overview
8
8
years of professional experience
Work History
Technical Service Representative
Huffy/United Wheels
04.2024 - 08.2024
- Documented support interactions for future reference.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Developed troubleshooting guides and knowledge base articles, enhancing self-help options for users seeking assistance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for improved system performance and user experience.
- Maintained customer satisfaction level for assigned tickets.
- Acted as liaison between customers, sales representatives, and engineering teams, fostering strong working relationships among departments.
Quality Control Technician
Sunstar Engineering
06.2022 - 02.2024
- Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.) Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Maintaining and ensuring that all lab equipment is properly taken care of and calibrated according to industry and company standards
- Working with the engineering team to help resolve any imbalances in adhesive batches.
Case Manager
Necco
12.2020 - 07.2021
- Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort
- Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures
- Works with psychiatrist, nursing and therapy staff to ensure that ensure that client medication, therapeutic and medical needs are being met
- Maintains clients’ records by reviewing case notes; logging events and progress.
Assistant Manager/ Sales Representative
GNC
08.2016 - 12.2020
- Develop strong rapport with customer base in order to maximize sales
- Fill in for General Manager (GM) in times of absence
- Make executive decisions, hold meetings and provide accountability
- Enhance marketing strategies to hit company expectation quotas
- Ensure that cash deposits are secure and safely deposited
- Train newly hired employees on all store guidelines and duties
- Ensure cleanliness and organization as per company standards.
Education
Psychological Science, BS (Thematic Sequence in Behavioral Science) - Psychology
Miami University
Oxford, OH05.2020
Skills
- Engineering Materials
- Engineering design development
- General sales techniques
- Customer Service
- Staff Training
- Social science research
Personal Interests
Playing drums and bass guitar, Philadelphia Eagles football, Ultimate frisbee, learning german language, volunteering with youth based programs
Timeline
Technical Service Representative
Huffy/United Wheels
04.2024 - 08.2024
Quality Control Technician
Sunstar Engineering
06.2022 - 02.2024
Case Manager
Necco
12.2020 - 07.2021
Assistant Manager/ Sales Representative
GNC
08.2016 - 12.2020
Psychological Science, BS (Thematic Sequence in Behavioral Science) - Psychology
Miami University
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