Ethan Soule
Lowell,MA
Summary
Motivated individual with experience in customer service, photography, and graphic design. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative - Dockhand
Paddle Boston
05.2021 - Current
- Performed front desk duties including cashiering, greeting and registering customers, checking waiver completion
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Saw to customers needs, demonstrated proper life jacket application and safety, helped customers in and out of boats
- Collaborated with fellow team members to develop best practices for consistent customer service delivery
- Hauled kayaks, double-kayaks, canoes, and stand-up paddleboards
- Completed various odd jobs necessary around the site
Customer Service Representative
Skate Kendall Ice Rink
11.2022 - 04.2023
- Ran the skate rental desk, helped customers with selection and application of ice skates
- Oversaw safety of the ice rink, helped customers on ice
- Reported and helped out with major incidents on the ice such as falls or accidents
Volunteer
Unitarian Universalist Church Of Medford
08.2022 - 12.2022
- Supported underprivileged families with the distribution of food and necessary supplies
Education
Bachelor of Science - Business - Marketing
University of Massachusetts - Lowell
Lowell, MA05.2027
High School Diploma -
Medford High School
Medford, MA06.2023
Skills
Reservation Scheduling, Data Entry, Payment Processing, Customer Assistance, Cash Handling
Microsoft 365, Google Suite, Adobe Photoshop and Lightroom, Procreate, DaVinci Resolve Video Editor, Wix, Peek Pro
Teamwork and Problem Solving Skills, Eagerness to Learn, Interpersonal Communication Skills
Websites
Timeline
Customer Service Representative
Skate Kendall Ice Rink
11.2022 - 04.2023
Volunteer
Unitarian Universalist Church Of Medford
08.2022 - 12.2022
Customer Service Representative - Dockhand
Paddle Boston
05.2021 - Current
Bachelor of Science - Business - Marketing
University of Massachusetts - Lowell
High School Diploma -
Medford High School
Similar Profiles
Calum GilliesCalum Gillies
Dock Hand at Paddle BostonDock Hand at Paddle Boston
Ende DuerrEnde Duerr
Rental Associate at WhatsSup Stand Up Paddle Surf and KayakRental Associate at WhatsSup Stand Up Paddle Surf and Kayak
RAQUEL PALMEIRARAQUEL PALMEIRA
Lake Salesman at Turn-n-PaddleLake Salesman at Turn-n-Paddle
Joshua LaineJoshua Laine
Technician at Best FordTechnician at Best Ford
Yuliana LugoYuliana Lugo
Crisis Paraprofessional at Lawrence Public SchoolCrisis Paraprofessional at Lawrence Public School