Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Intern
Kristin Hardin

Kristin Hardin

Crestview,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Allegiant Air
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Materials Manager

U.S. Air Force
11.2018 - Current
  • Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
  • Coordinated with production planning teams to ensure timely availability of raw materials required for scheduled productions runs.
  • Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
  • Leveraged data analytics tools to identify trends in material usage patterns, helping inform future purchasing decisions more effectively.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Front Desk Representative

Hilton
09.2023 - 09.2024
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
  • Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
  • Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
  • Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
  • Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
  • Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.

Sales Associate

Michael Kors
02.2020 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelors - Logistics And Supply Chain Management

American Military University

High school or equivalent -

South Panola High School
Batesville, MS
05.2018

Skills

  • Excel
  • Microsoft Word
  • Inventory Control
  • Supply Chain
  • Materials Management
  • ERP Systems
  • Logistics
  • Supply Chain Purchasing
  • Manufacturing
  • Warehouse Management
  • Team Management
  • Warehouse Distribution Experience
  • Production Management
  • Filing
  • Typing
  • Marketing
  • Payment processing
  • Scheduling
  • Order processing
  • Data collection
  • Quality control
  • Account management
  • Quality assurance controls
  • Warehousing functions
  • Customer service focus
  • Professional appearance
  • Cash handling proficiency
  • Cross-cultural sensitivity
  • Reservation management
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Computer skills
  • Relationship building
  • Detail-oriented
  • Conflict management
  • Team supervision
  • Invoicing and billing
  • POS systems
  • Data entry
  • Nightly audits
  • Guest registration
  • Problem-solving abilities
  • Strong multitasking
  • Flexible work schedule
  • Airport security awareness
  • Superior customer service
  • Emergency response readiness
  • Exceptional communication
  • Ticketing system
  • Active listening
  • Creative thinking
  • Documentation and reporting

Certification

Secret Clearance

Military Service

United States Air Force, E-4, Present

Timeline

Customer Service Representative

Allegiant Air
03.2024 - Current

Front Desk Representative

Hilton
09.2023 - 09.2024

Sales Associate

Michael Kors
02.2020 - 08.2024

Materials Manager

U.S. Air Force
11.2018 - Current

Bachelors - Logistics And Supply Chain Management

American Military University

High school or equivalent -

South Panola High School

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Kristin Hardin