Ethan Urtz
Potsdam
Summary
Detail-oriented individual with experience in customer service and team collaboration. Skilled in quality assurance and safety protocols, contributing to high customer satisfaction and operational efficiency in diverse settings.
Overview
7
7
years of professional experience
Work History
Floater
PACES Dining
Potsdam
11.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prepared diverse menu items in accordance with established recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to ensure timely meal service during peak hours.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Participated in daily prep work, including chopping, marinating, and seasoning ingredients.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Ski Lift Operator
Peek N Peak Resort And Spa
Clymer
10.2021 - 04.2022
- Operated ski lifts to ensure safe and efficient transportation of guests.
- Monitored lift operations to ensure safety compliance and enhance guest satisfaction.
- Assisted guests with boarding and disembarking from ski lifts.
- Responded promptly to guest inquiries and provided assistance.
- Enforced safety protocols to ensure accident prevention and promote guest safety.
- Maintained clean and organized work area around ski lift stations to support efficient operations.
- Shoveled and raked snow and removed ice to maintain clear lift access.
- Enforced last chair and lift closure protocol by blocking lift mazes.
Line Assembler
Furhaven
Erie
11.2019 - 01.2020
- Assembled pet products according to specifications and quality standards.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to enhance workflow and ensure effective communication.
- Inspected finished products for quality assurance, ensuring compliance with quality standards.
- Maintained cleanliness and organization of assembly area, promoting a safe and efficient workspace.
Landscape Groundskeeper
Peek N Peak Resort And Spa
Clymer
05.2021 - 09.2021
- Maintained landscape aesthetics by planting flowers and shrubs throughout resort grounds.
- Assisted in seasonal preparations by applying mulch and fertilizing garden beds.
- Cleared debris from walkways and parking areas to enhance guest safety.
- Collaborated with team members to execute landscaping projects efficiently.
- Pruned trees and trimmed bushes and hedges to keep grounds neat and inviting.
- Operated various equipment such as tractors, lawnmowers, hedge trimmers, and leaf blowers.
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Prepared soil and gardens for planting and laid down mulch and sod.
- Planted seeds, bulbs and shrubs and applied mulch to protect against weeds.
- Organized outdoor furnishings such as benches or tables in designated areas according to plan drawings provided by supervisors.
Education
High School Diploma -
Potsdam Central High School
Potsdam, NY06-2018
Skills
- Assembly techniques
- Equipment operation
- Quality assurance
- Food safety
- Safety compliance
- Attention to detail
- Customer service
- Team collaboration
- Critical thinking
- Communication skills
- Friendly, positive attitude
Timeline
Floater
PACES Dining
11.2023 - Current
Ski Lift Operator
Peek N Peak Resort And Spa
10.2021 - 04.2022
Landscape Groundskeeper
Peek N Peak Resort And Spa
05.2021 - 09.2021
Line Assembler
Furhaven
11.2019 - 01.2020
High School Diploma -
Potsdam Central High School