Ethan Vallie
Fargo,ND
Summary
Accomplished Branch Manager with a proven track record at Enterprise Rent-A-Car, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and relationship building. Expert in coaching and mentoring, with a knack for fostering customer relationships and driving results. Skilled in leveraging excellent time management and customer service to achieve and surpass objectives.
Overview
5
5
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
08.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Ford Master Certifies Sales Consultant
Luther Family Ford
09.2021 - 06.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Upper Midline Sales
Scheels
09.2019 - 08.2021
- Established clear performance metrics for employees, leading to higher levels of accountability and goal attainment.
- Built relationships with customers to encourage repeat business.
- Improved team performance by fostering a collaborative work environment and providing opportunities for professional development.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Business Managment
05.2022
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Coaching and Mentoring
Relationship building and management
Timeline
Branch Manager - Enterprise Rent-A-Car
08.2022 - Current
Ford Master Certifies Sales Consultant - Luther Family Ford
09.2021 - 06.2022
Upper Midline Sales - Scheels
09.2019 - 08.2021
North Dakota State University - Bachelor of Science, Business Managment
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