Ethan Walker
Morristown,TN
Summary
Dedicated worker with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing with speed and accuracy.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Army Reserve Automated Logistical Specialist (92A)
U.S. Army Reserve Command
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Implemented a barcode system for tracking equipment movement within the warehouse, reducing time spent searching for items significantly.
Night Dispatcher Manager
Morristown Driver's Service
04.2022 - Current
- Ensured compliance with company policies and procedures through diligent monitoring of dispatcher performance.
- Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
- Developed strong relationships with clients by providing exceptional customer service during the night shift hours.
- Coordinated complex scheduling needs for multiple drivers and routes, optimizing productivity and workload distribution.
- Optimized route planning through careful analysis of traffic patterns, weather conditions, and driver availability.
- Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
- Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Cook
Applebee's
01.2011 - 10.2023
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Garnished and arranged dishes into creative presentations.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Placed frequently used food in proper storage containers and placed perishable items in refrigerator.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Would like to note I worked this job on and off since 2011.
Night Dispatch Manager
Colonial Freight Systems Inc.
04.2020 - 04.2021
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
- Supervised driver dispatching, route planning and vehicle tracking for over 200 drivers.
- Trained employees on accurate dispatching procedures while personally handling daily calls.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Payroll Support Specialist
Sykes Enterprises Inc.
10.2019 - 04.2020
- Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Analyzed, reported and maintained revenue reports to document proceeds and expenditure trends.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
- Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
- Prepared manual checks and initiated direct deposits for employees.
- Managed payroll for over hourly and salaried employees.
- Constructed leave pay schedules, processed payroll garnishments and worked closely with business owners to pay out bonuses, severances, service awards and special payments.
- Improved operations by working with team members and customers to find workable solutions.
Cafeteria Worker
Five Star Food Service
08.2019 - 10.2019
- Prepared food according to recipe instructions to manage regular school meals.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Maintained tools, equipment, and surfaces in clean, neat and working order.
- Performed all work to top standards, proving best service for students, employees and school visitors.
- Organized and prepared ingredients for batch cooking.
- Upheld correct procedures for preparing foods and storing leftovers.
- Utilized safe and efficient methods for operating equipment.
- Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
- Oversaw register operations, counting purchases and accepting various forms of payment.
- Counted cash drawer at end of shift and prepared bank deposits.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Monitored use of condiments, utensils, and beverages and restocked as needed.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Stocked displays with new and transferred merchandise.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Executed cash transactions quickly and accurately.
- Greeted guests with friendliness and professionalism.
- Managed inventory of dining room products, including condiments, linens and flatware.
Pizza Delivery Driver
Pizza Hut
11.2018 - 09.2019
- Communicated to coordinate deliveries and obtain destination address.
- Navigated complex urban and rural delivery routes flawlessly and delivered hot pizza and side orders at or before quoted times.
- Communicated with customers cheerfully and built lasting and loyal business relationships with repeat delivery customers, resulting in long-term business and referrals.
- Mastered and perfected order entry via point-of-sale hardware and software, resulting in smooth and stress-free pizza transactions and happy customers when delivering or helping out at store.
- Modeled safe and courteous driving in any weather condition, maintained clean traffic record and kept vehicle clean, attractive to customers and in top operating condition.
- Represented employer with pride and enthusiasm, helped recruit and train new team members and set example at helping customers and management beyond job description requirements.
- Carried food in insulated bags to maintain hot or cold temperature.
- Consulted with customers to gain feedback and address concerns with products or services.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Cleaned vehicle regularly to maintain professional appearance.
- Achieved consistently high customer scores due to exceptional service.
- Communicated clearly for solid connections with established customers to promote new products.
- Collected payment from customers, made change and provided receipts.
- Completed order forms and collected payments to keep customer accounts current.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Truck Driver
Colonial Freight Systems Inc.
07.2018 - 10.2018
- Eliminated downtime to maximize revenue by providing top product shipment delivery quality control.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Processed shipment documents neatly and efficiently for each load.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reacted decisively and quickly to protect spoilage.
- Submitted reports on condition of truck at end of each trip.
- Retained valid proof of insurance and registration in vehicle at all times.
- Loaded, balanced and secured product to safely transport goods.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Applied defensive driving and safety techniques to prevent accidents.
- Logged all pertinent shift information, including driving hours and [Type] data on time to keep reports current.
- Conducting pre-inspections to keep trucks reliable and well-maintained.
- Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Recorded expenses and maintained receipts.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
- Measured temperature of haul and refrigerated area of truck.
- Hooked and unhooked trailers from tractor and converter dollies.
- Completed efficient transfers at hubs and final destinations to keep routes on schedule.
- Fulfilled back haul orders and spotting trailers in loading yard.
Truck Driver
Total Transportation Logistics
12.2017 - 07.2018
- Eliminated downtime to maximize revenue by providing top product shipment delivery quality control.
- Employed best inventory packing and safety practices with zero complaints, hazards, incidents or lost-time accidents.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Processed shipment documents neatly and efficiently for each load.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reacted decisively and quickly to protect spoilage.
- Submitted reports on condition of truck at end of each trip.
- Retained valid proof of insurance and registration in vehicle at all times.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Applied defensive driving and safety techniques to prevent accidents.
- Conducting pre-inspections to keep trucks reliable and well-maintained.
- Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Recorded expenses and maintained receipts.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Measured temperature of haul and refrigerated area of truck.
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
- Hooked and unhooked trailers from tractor and converter dollies.
- Completed efficient transfers at hubs and final destinations to keep routes on schedule.
- Fulfilled back haul orders and spotting trailers in loading yard.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
COOK
REDBUD'S
06.2016 - 11.2016
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Garnished and arranged dishes into creative presentations.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
COOK
Buffalo Wild Wings
03.2015 - 07.2015
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Grilled and deep fried various foods, including meats, potatoes and fish.
Skills Trainer
Cracker Barrel
02.2014 - 05.2015
- Monitored and prepared reports on training outcomes and general program success.
- Promoted program engagement and adherence to training principles by applying motivational and interpersonal skills.
- Presented observations in constructive ways.
- Determined that training programs addressed variety of learning styles and needs by conducting research on efficiency and implementation of diverse training methods.
- Identified individuals strengths based on assessments and observations.
- Instructed new team members on correct procedures for all areas of operations.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Lent hands-on training services to maximize employee efficiency.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Grilled and deep fried various foods, including meats, potatoes and fish.
Server Assistant
O'Charley's Restaurant
06.2009 - 08.2010
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Supported serving staff in delivering accurate and well-presented food orders.
Temp Worker
Rich's Products
11.2009 - 06.2010
- Helped machine operators set up and tend equipment to complete runs.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Examined final products to check conformance with quality and design standards.
- Prepared finished products for shipment.
- Maintained safe and organized work stations and properly stored tools in correct areas.
- Loaded and unloaded items from machines and conveyors.
- Checked daily project specifications to weigh and mix ingredients.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
Bagger
Food City
11.2005 - 02.2009
- Greeted customers to build rapport and increase customer satisfaction.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Answered customer questions regarding products and store services.
- Illustrated solid work ethic and commitment through consistent attendance.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Stocked shelves when needed and notated shortages.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Demonstrated product expertise and directed guests to product locations.
- Assembled cartons, crates and containers.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Returned unwanted merchandise to appropriate store shelves.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Connected customers with associate or member of management to handle advanced needs.
Education
GED -
Morristown East High School
Morristown, TNTennessee Truck Driving School
Louisville, TNAutomated Logistical Specialist, 551-92A10 - Logistics, Supply Chain Management, And Inventory
United States Army Quartermaster School
Fort Lee, VA06-2024
Skills
- Multiple project coordination
- Field call management
- Daily reports
- Customer communication
- Phone dispatch
- DOT compliance
- Adjusting routes
- Processing orders
- Critical thinker
- Database maintenance
- Monitoring field personnel
- Customer relationship management
- Computer skills
- Shipping and receiving
- Warehouse operations
- Vehicle inspection
- Adaptive learning
Education and Training
other,other
Experience
["Packers and Packagers, Hand"],["Office and Administrative Support Workers, All Other"],["Dining Room and Cafeteria Attendants and Bartender Helpers"],["Training and Development Specialists"],[],[],["Heavy and Tractor-Trailer Truck Drivers"],["Heavy and Tractor-Trailer Truck Drivers"],["Cooks, All Other"],["Driver/Sales Workers"],["Dining Room and Cafeteria Attendants and Bartender Helpers"],["Payroll and Timekeeping Clerks"],[]
Timeline
Army Reserve Automated Logistical Specialist (92A)
U.S. Army Reserve Command
01.2024 - Current
Night Dispatcher Manager
Morristown Driver's Service
04.2022 - Current
Night Dispatch Manager
Colonial Freight Systems Inc.
04.2020 - 04.2021
Payroll Support Specialist
Sykes Enterprises Inc.
10.2019 - 04.2020
Cafeteria Worker
Five Star Food Service
08.2019 - 10.2019
Pizza Delivery Driver
Pizza Hut
11.2018 - 09.2019
Truck Driver
Colonial Freight Systems Inc.
07.2018 - 10.2018
Truck Driver
Total Transportation Logistics
12.2017 - 07.2018
COOK
REDBUD'S
06.2016 - 11.2016
COOK
Buffalo Wild Wings
03.2015 - 07.2015
Skills Trainer
Cracker Barrel
02.2014 - 05.2015
Cook
Applebee's
01.2011 - 10.2023
Temp Worker
Rich's Products
11.2009 - 06.2010
Server Assistant
O'Charley's Restaurant
06.2009 - 08.2010
Bagger
Food City
11.2005 - 02.2009
Tennessee Truck Driving School
GED -
Morristown East High School
Automated Logistical Specialist, 551-92A10 - Logistics, Supply Chain Management, And Inventory
United States Army Quartermaster School
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