Ethan Warther
Denton,TX
Summary
Dynamic and results-oriented with proven expertise in guest service at Coto De Caza Golf & Racquet Club. Excelled in elevating customer satisfaction and boosting sales through effective suggestive selling and service prioritization. Skilled in mentoring teams for peak performance, showcasing strong leadership and memory retention abilities.
Overview
3
3
years of professional experience
Work History
Restaurant-server
Coto De Caza Golf & Racquet Club
2022.09 - 2024.08
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Able to preform bottle service to tables in proper fashion and order
Shift Leader Manager
Which Wich Superior Sandwiches
2021.04 - 2023.03
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2022
Skills
- Service prioritization
- Payment Processing
- Guest service
- Order Taking
- Food safety understanding
- Customer Satisfaction
- Memory retention
- Table Setting
- Order Accuracy
- POS System Operation
- High-volume dining
- Bar terminology
- Wine service
- Table Bussing
- Suggestive Selling
Timeline
Restaurant-server
Coto De Caza Golf & Racquet Club
2022.09 - 2024.08
Shift Leader Manager
Which Wich Superior Sandwiches
2021.04 - 2023.03
High School Diploma -
San Juan Hills High School
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