Yanitza Paz

The Capital Grille

06.2016 - 08.2024

Cultivated warm relationships with regular guests.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Greeted new guests, discussed specials, and took drink orders.
Handled guest complaints professionally, resolving issues promptly to maintain positive relationships.
Boosted overall sales by confidently recommending daily specials and upselling menu items.
Bussed and reset tables to keep dining room and work areas clean.
Enhanced guest satisfaction by providing attentive and personalized service during busy shifts.
Elevated the guest experience by anticipating their needs proactively throughout their visit.
Established rapport with regular guests, fostering loyalty through exceptional service.
Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address guests inquiries effectively.
Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Helped guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.