Shauna Stahlberger
Newark,NJ
Summary
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant-server
King's Restaurant
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Longhorn Steakhouse
06.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Practical Nursing
Cumberland County College
Vineland06.2026
Skills
- Customer satisfaction
- Adaptability and flexibility
- Table management
- Hospitality and accommodation
- Efficient service
- Effective customer upselling
- Guest engagement
- Sales techniques
- Organization
- Guest service
- Order accuracy
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Restaurant-server
King's Restaurant
08.2024 - Current
Server
Longhorn Steakhouse
06.2022 - 02.2024
No Degree - Practical Nursing
Cumberland County College
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