David Hernandez
New York
Summary
Dynamic and customer-focused professional with a proven track record at New York Burger Co., enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and excelling in fast-paced environments, I significantly contributed to team efficiency and customer service excellence. Expert in maintaining cleanliness and sanitation, I embody a blend of hard and soft skills vital for hospitality success.
Overview
11
11
years of professional experience
Work History
Restaurant-server
New York Burger Co.
01.2014 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and take drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Barback
Patent Pending Cocktail Bar
09.2022 - 03.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Learned how to make wide variety of mixed drinks.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Education
High School Diploma -
Martin Luther King H.S
New York, NY06-2013
Skills
- Customer satisfaction
- Efficient multitasking
- Order taking
- Cleaning and sanitation
- POS system operation
- Fast-paced environment
- Bartender backup
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barback
Patent Pending Cocktail Bar
09.2022 - 03.2024
Restaurant-server
New York Burger Co.
01.2014 - Current
High School Diploma -
Martin Luther King H.S
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