Ethan Wells
Spokane,WA
Overview
9
9
years of professional experience
Work History
Online Reseller
Self Employed
Spokane, WA
05.2019 - Current
- Established and maintained e-commerce website to promote and sell products.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Automotive Detailer
Enterprise Rent-A-Car
Spokane
05.2022 - 09.2022
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
Licensed Optician
Shopko Optical
Spokane, WA
05.2018 - 09.2019
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
Customer Service Supervisor
Shopko Stores Operating Co. LLC
Spokane, WA
10.2015 - 05.2018
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Coordinated with other departments to ensure seamless customer experience.
Education
High School Diploma -
Joel E. Ferris High School
Skills
- Shipping management
- Insurance understanding
- Customer Service
- Multitasking
- Excellent Communication
- Reliability
Timeline
Automotive Detailer
Enterprise Rent-A-Car
05.2022 - 09.2022
Online Reseller
Self Employed
05.2019 - Current
Licensed Optician
Shopko Optical
05.2018 - 09.2019
Customer Service Supervisor
Shopko Stores Operating Co. LLC
10.2015 - 05.2018
High School Diploma -
Joel E. Ferris High School