Ethan Whipple
Berkeley Springs
Summary
My objective is to secure a position in an organization which will allow me to fully employ my knowledge, experience, and skills, as well as applying myself and my abilities in contribution to the success of the organization.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
General Operations Associate
Patriot Auction Center
Martinsburg
03.2018 - Current
- Customer service representative
- Responsible for setup and display of merchandise
- Responsible for logistical support and intake of product
- Enforced company policies to align with industry standards.
- Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
- Coordinated support to facilitate general office operations.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Updated company databases, websites and customer account information.
- Broke down boxes for garbage and recycling.
Roofer
Aloha Termite & Pest Control
Kapolei
08.2023 - 07.2024
- Attended safety meetings to ensure compliance with all safety regulations.
- Communicated effectively with customers regarding progress updates throughout project duration.
- Resolved customer complaints by providing appropriate solutions within a timely manner.
- Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.
- Performed preventive maintenance on tools and equipment used in job activities.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Carried 100-250lb tents up ladders.
General Sales Associate
Almost Heaven Antiques & Uniques
Berkeley Springs
01.2017 - 08.2023
- Responsible for setup and display of merchandise for sale
- Responsible for the intake of new product
- Customer service representative
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Operated cash register to process customer payments.
- Answered store and merchandise questions and led customers to wanted items.
- Performed daily opening and closing procedures including cash handling activities.
Hardscaper
Halterman Landscaping
Morgantown
07.2022 - 01.2023
- Installation of retaining walls
- Installation of pool pavers
- Installation of steps
- Trimmed or edged around flower beds, walks, or walls.
- Repaired existing hardscapes such as pathways and patios due to age or damage.
- Utilized power tools including drills, saws, hammers when needed for projects.
- Placed sand between the joints of pavers to ensure proper drainage.
- Constructed outdoor fire pits, fireplaces, barbecues, and outdoor kitchens.
- Operated landscaping equipment to maintain grounds and remove trees.
- Assisted in the loading and unloading of trucks carrying supplies.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Excavated and leveled soil in preparation for hardscape installation.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Accurately measured and cut pavers using a masonry saw.
- Installed retaining walls, walkways, patios, driveways, and other hardscaping elements.
Salesman
MD Arsenal
Hagerstown
02.2021 - 06.2022
- Senior sales representative
- Recognized as top salesman on numerous occasions
- Well versed in product information and new developments
- Reduced process lags by training employees on best practices and protocols.
- Generated leads from cold-calling prospective clients.
- Operated register, handled cash and processed credit card transactions.
- Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Maintained list of prospects for future marketing efforts.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
High School Diploma -
berkeley springs high school
berkeley springs, WV05.2020
Skills
- Communication
- Problem-solving
- Teamwork
- Leadership
- Active listening
- Conflict management
- Critical thinking
- Time management
- Customer service
- Attention to detail
- Safety procedures
- Workload prioritization
- Equipment operation
- Deadline management
- Continuous improvement
- Project management
- Relationship building
References
- Richard Dudley, MD Arsenal, (301) 440-4069
- William Cafferky, Patriot Auction Center, (240) 566-2000
- Chris Halterman, Halterman Landscaping, (304) 282-0175
Timeline
Roofer
Aloha Termite & Pest Control
08.2023 - 07.2024
Hardscaper
Halterman Landscaping
07.2022 - 01.2023
Salesman
MD Arsenal
02.2021 - 06.2022
General Operations Associate
Patriot Auction Center
03.2018 - Current
General Sales Associate
Almost Heaven Antiques & Uniques
01.2017 - 08.2023
High School Diploma -
berkeley springs high school