Hi, I’m
ETHAN WILBER
Lillington,NC
Work Preference
Summary
Dynamic, customer-centric professional pursuing a Customer Success role with extensive experience in client retention, relationship building, and consultative guidance in fast-paced environments. Expertise in onboarding and engagement conversations, managing follow-ups, resolving concerns, and driving renewals through a dedicated service-first approach. Proficient in high-volume communication across various channels—phone, text, and in-person—while effectively documenting client interactions in CRM systems and consistently meeting performance goals. Committed to fostering strong client relationships that enhance satisfaction and loyalty.
Overview
5
years of professional experience
1
Certification
Work History
STRATEGIC VALUE MEDIA
Sales Representative
01.2026 - 02.2026
Job overview
- Support business clients through post-sale communication to ensure services/campaigns launch smoothly and expectations are clear.
- Conduct client check-ins to maintain engagement, improve satisfaction, and support retention/renewals.
- Resolve questions and concerns quickly, escalating when needed to ensure timely outcomes.
- Document client interactions, follow-ups, and next steps in CRM to maintain account continuity and visibility.
- Negotiated prices, terms of sales and service agreements.
O2 FITNESS CLUBS
Coach (Sales & Member Success)
08.2025 - 02.2026
Job overview
- Onboarded members into training programs through discovery conversations, goal-setting, and clear next steps.
- Assisted in developing marketing materials to promote coaching services.
- Built long-term relationships that improve retention, repeat business, and referrals through consistent follow up.
- Re-engaged inactive members via phone/text outreach to increase session usage and renewals.
- Tracked sessions, progress, and renewal activity in internal systems (CRM-style documentation and organization).
- Resolved member concerns professionally to protect satisfaction and maintain trust.
HARNETT COUNTY SCHOOLS
Physical Education Teacher
08.2024 - 06.2025
Job overview
- Managed daily communication with students, parents, and staff while supporting a positive experience and strong outcomes.
- Built rapport quickly with new groups and maintained engagement through clear expectations and coaching.
- Followed structured processes while adapting delivery to individual needs
- Taught physical education classes covering exercise strategies, sports, and safety.
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
YOUNGS PHYSICAL THERAPY & SPORTS PERFORMANCE
Intern
05.2023 - 08.2023
Job overview
- Conducted intake conversations, gathered needs, and supported program recommendations for a strong client experience.
- Maintained an organized, professional environment and assisted with client-facing operations.
SIMPLY NATURAL CREAMERY LLC
Advertising Specialist / Shift Lead
03.2021 - 08.2023
Job overview
- Delivered a high-quality customer experience in a high-traffic environment, supporting satisfaction and repeat business.
- Handled customer issues and service recovery calmly, reinforcing loyalty and brand trust.
- Supported promotions and local advertising efforts to increase awareness and customer engagement.
- Trained new team members on customer service standards and consistent execution.
- Coordinated printed material requirements for operational departments, promotions, special events, and private parties.
Education
University of North Carolina at Pembroke
Master of Business Administration (MBA) from Business Administration & Management
07.2027
University Overview
In Progress
East Carolina University
Bachelor of Science from Health Fitness Specialist (Kinesiology & Exercise Science)
05.2023
Skills
- Customer Success
- Client Retention
- Relationship Management
- Onboarding & Engagement Renewals
- Account Support
- Issue Resolution
- Customer Advocacy
- Consultative Communication
- Cross-Functional Collaboration
- Process Adherence
- CRM / Data Entry
- Activity Tracking
- Basic Reporting
- Time Management
- Sales consultation
- Pipeline building
Certification
- Certified Personal Trainer (NCCPT-CPT)
- Standard CPR/AED
ADDITIONAL INFORMATION
- Top strengths: Customer retention, communication, relationship building, problem-solving
- Comfortable managing high-volume client communication via phone, text, and in-person interactions
- Organized and metrics-driven; consistent with documentation, follow-ups, and client outcomes
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
STRATEGIC VALUE MEDIA
01.2026 - 02.2026
Coach (Sales & Member Success)
O2 FITNESS CLUBS
08.2025 - 02.2026
Physical Education Teacher
HARNETT COUNTY SCHOOLS
08.2024 - 06.2025
Intern
YOUNGS PHYSICAL THERAPY & SPORTS PERFORMANCE
05.2023 - 08.2023
Advertising Specialist / Shift Lead
SIMPLY NATURAL CREAMERY LLC
03.2021 - 08.2023
East Carolina University
Bachelor of Science from Health Fitness Specialist (Kinesiology & Exercise Science)
University of North Carolina at Pembroke
Master of Business Administration (MBA) from Business Administration & Management