Ethan Williams
Westwego,LA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to intern development and retention.
Overview
11
11
years of professional experience
Work History
Lead Trainer Advocate
Cafe Reconcile
01.2023 - Current
- Motivated over 120 interns and associates by demonstrating positive attitude to improve productivity.
- Maintained files and documents by preparing ETO to track and maintain relevant training data.
- Collectively Created training schedules for interns and presented weekly training programs.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Facilitated learning through classroom instruction and on-the-job coaching for over 120 interns.
- Completed professional development training programs to address competency gaps to meet specific training needs.
Trainer Advocate
Cafe Reconcile
01.2019 - 12.2022
- Mentored interns, resulting in stronger retention and increased productivity.
- Monitored and reported intern progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned interns.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Introduced standardized training for cohesive learning environments.
- Recruited and trained new members of the cafe team.
Catering Associate/Event Manager
Cafe Reconcile
09.2018 - 01.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Executed synchronized meal service simultaneously serving multiple guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Banquet Captain
Centerplate
05.2013 - 11.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Supervised and mentored kitchen and serving staff.
- Managed budgeting and invoicing for both large and small-scale events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions over 50,000-person events.
Education
Associate of Science - Medical Assisting
Cameron College
New Orleans, LA12.2010
High School Diploma -
Mcgavock High School
Nashville, TN05.2006
Skills
- Data Analytics
- Training and Mentoring
- Client Relationship Management
- Organizational Leadership
- Project and Program Management
- Specializing in workshop facilitation
- Employee Onboarding
- Curriculum Design
- Scheduling Training Sessions
- Assigning Work
- Attention to Detail
- Training Video Production
- Lectures and Discussions
- Job Skill Building
- Data Entry
- Networking Events
- Social Media Recruiting
Timeline
Lead Trainer Advocate
Cafe Reconcile
01.2023 - Current
Trainer Advocate
Cafe Reconcile
01.2019 - 12.2022
Catering Associate/Event Manager
Cafe Reconcile
09.2018 - 01.2019
Banquet Captain
Centerplate
05.2013 - 11.2018
Associate of Science - Medical Assisting
Cameron College
High School Diploma -
Mcgavock High School
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