Ethan Williams
Westwego,LA
Summary
Results-driven professional with a solid background in operational management and performance coaching. Experienced in developing training programs that promote team growth and improve customer satisfaction, ready to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Shop Manager
FotoFX
New Orleans, Louisiana
03.2024 - 01.2026
- Managed daily operations to ensure team efficiency and productivity.
- Implemented training programs for new employees on company policies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coached, mentored and trained team members in order to improve their job performance.
Lead Trainer Advocate
Cafe Reconcile
New Orleans, Louisiana
01.2022 - 03.2024
- Developed training programs for diverse youth in hospitality skills.
- Delivered classroom lectures and facilitated group discussions on topics related to the training program.
- Facilitated hands-on workshops in food preparation and customer service.
- Mentored trainees to enhance professional development and job readiness.
- Implemented safety protocols during training activities and demonstrations.
- Advised senior management about potential improvements that could be made to current training processes or systems.
- Managed and monitored training program costs with fiscal restraint and stayed at or below established budgets.
Trainer Advocate
Cafe Reconcile
New Orleans, Louisiana
09.2019 - 01.2022
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Assisted with developing online learning modules for remote learners.
- Trained new servers on menu knowledge and service standards.
- Developed training materials and resources for staff onboarding.
- Monitored server performance to identify areas for further development.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Assisted management in implementing new service protocols and guidelines.
Banquet Captain
Centerplate Convention Center
New Orleans, Louisiana
10.2016 - 08.2019
- Supervised banquet staff during events to ensure efficient service delivery.
- Coordinated event setup and teardown to maintain a smooth workflow.
- Managed table arrangements and decorations for various functions.
- Trained new staff on service standards and operational procedures.
- Communicated with clients to understand their specific event needs.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
Education
Associate of Science - Medical Assistant
Cameron College
New Orleans12-2010
Skills
- Employee training
- Customer service
- Team building
- Operational management
- Performance coaching
- Event coordination
- Budget management
- Effective communication
- Invoicing
- Recruitment and hiring
Timeline
Shop Manager
FotoFX
03.2024 - 01.2026
Lead Trainer Advocate
Cafe Reconcile
01.2022 - 03.2024
Trainer Advocate
Cafe Reconcile
09.2019 - 01.2022
Banquet Captain
Centerplate Convention Center
10.2016 - 08.2019
Associate of Science - Medical Assistant
Cameron College