Ethan D. Schubert
Norristown,PA
Summary
IT professional with 10+ years of experience in both MSP and corporate environments. Always aiming to create solutions designed to integrate seamlessly to the business needs or serve as foundations for new operations. Provides both functional products and integral documentation for future success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Engineer Senior Analyst
MRO
03.2020 - Current
- Improved network and system performance by identifying and resolving technical issues in timely manner
- Implemented IT infrastructure upgrades, ensuring minimal downtime during transition process to maintain goal of 98% network uptime.
- Remediated thousands of potential network security vulnerabilities by implementing best practice functions across existing server ecosystem and conducting regular vulnerability assessments.
- Provisioned Azure VMs, networks, and Kubernetes clusters to aid business in mission to move over 50% of infrastructure assets to the cloud.
- Optimized server efficiency by 32% through virtualization techniques and capacity planning.
- Lowered operational costs by automating repetitive tasks using PowerShell for things like AD user management and Microsoft 365 administration
- Reduced local storage overhead and increased end-user satisfaction by migrating the company file repository to Microsoft SharePoint Online.
Fast Response Engineer
ITSolutions
08.2019 - 03.2020
- Reduced downtime for clients with proactive maintenance and monitoring of 130 unique IT environments.
- Managed licensing and technical upgrades in Microsoft 365 and other software solutions such as CrowdStrike and SalesForce.
- Collaborated with team members to develop new strategies for improving escalation policy and help desk processes.
- Maintained accurate records of client interactions, ensuring efficient communication between support teams.
- Prioritized high-impact issues, effectively managing time and resources to ensure prompt resolutions.
- Provided on-site support when necessary, traveling to client locations for hands-on assistance.
Senior Infrastructure Solutions Specialist
SecurElement Infrastructure Solutions
03.2015 - 08.2019
- Responsible for handling client issue requests ranging from simple troubleshooting to equipment deployments and back-end administration
- Network configuration and monitoring of over 30 unique client networks ranging from family businesses to mid-size companies
- Promoted client success and trust via regularly scheduled on-site visits
IT Technical Support Intern
Pennsylvania Technical Assistance Program
05.2014 - 08.2014
- Worked directly with small local business, The Gift Garden LLC.
- Provided support to their IT assets and network infrastructure.
- Helped create valid and exceptional online presence via targeted strategies using social media platforms helping them extend reach to over 5,000 potential new customers.
- Designed and curated secure online store to help boost company visibility and accessibility.
- Completed projects and communicated experience to PennTAP.
Education
Bachelor of Science - Security Risk Analysis
Penn State University
12.2014
Skills
- Network Administration
- Network Security Best Practices
- User Support and Technical Documentation
- Windows and Linux Server Administration
- Office 365 Design and Administration
- Hardware Diagnostics and Troubleshooting
- PowerShell
- Storage Virtualization
- Infrastructure Design and Management
- Azure / GCP Server Virtualization
- Agile / Scrum Methodology
Accomplishments
- Microsoft Technology Associate: Cloud Fundamentals
- MCSA: Office 365
- MCPS: Microsoft Certified Professional
- National Training Standard for Information Systems Security (NSTISSI-4011)
- SonicWALL Network Security Basic Administration (NS103B)
Certification
- Active Directory Users and Computers
- Active Directory Sites and Services
- Microsoft 365 (Exchange, SharePoint, OneDrive, Teams, Viva Engage)
- Dell Products and Hardware (Switches, Routers, SonicWALL Firewalls)
- Cisco Products and Hardware (Switches, Routers)
- SAN Technologies
- VOIP Phone Systems
- VM Technologies (Hyper-V, VMware, Nutanix, Azure, GCP)
- VPN (SonicWall, Sophos, Pulse)
- ConnectWise Manage and Automate
- JIRA Ticketing
- Documentation (Confluence, LucidChart)
- Email Scrubbers (Barracuda, ProofPoint)
- Kaseya Ticket Management
Timeline
Systems Engineer Senior Analyst
MRO
03.2020 - Current
Fast Response Engineer
ITSolutions
08.2019 - 03.2020
Senior Infrastructure Solutions Specialist
SecurElement Infrastructure Solutions
03.2015 - 08.2019
IT Technical Support Intern
Pennsylvania Technical Assistance Program
05.2014 - 08.2014
Bachelor of Science - Security Risk Analysis
Penn State University
Similar Profiles
Erinn FiegelistErinn Fiegelist
Release of Information Specialist at MRORelease of Information Specialist at MRO
Beatrice WilliamsBeatrice Williams
Release of Information Specialist at MRORelease of Information Specialist at MRO
MICHAELA LABORGMICHAELA LABORG
Account Manager at MROAccount Manager at MRO
Natasha TuncapNatasha Tuncap
ROI Account Manager at MROROI Account Manager at MRO
Tyrell TaylorTyrell Taylor
Behavioral Health Worker at Community Council Health SystemsBehavioral Health Worker at Community Council Health Systems