Alexcia Scarbro
Abingdon,US
Summary
Energetic and reliable employee with excellent verbal and written communication skills. Customer service experience with a strong focus on client experience and issue resolution. Strong work ethic with ability to multitask and execute on competing priorities.
Overview
6
6
years of professional experience
Work History
Fraud servicing representative
Bank of America
Newark
07.2024 - Current
- Identify client needs and recommend fraud solutions, ensuring compliance and accuracy.
- Escalate risk items effectively, contributing to enhanced security measures.
- Record interactions accurately, supporting data integrity and client service.
- Implement updated procedures swiftly during calls, improving client interactions.
- Adhere to regulations and procedures, maintaining high standards of integrity.
Substitute Teacher, K-12
Tri-state Christian Academy
Elkton, Maryland
09.2022 - 05.2024
- Support students needing extra help, improving academic outcomes and confidence.
- Communicate clearly with colleagues, administrators, and families to enhance collaboration.
- Maintain classroom order by enforcing rules, fostering a positive learning environment.
- Integrate technology in lessons, aiding student comprehension of complex subjects.
- Encourage critical thinking through open-ended questions and collaborative activities.
- Facilitated communication between students, parents, and staff, strengthening relationships and fostering a supportive learning environment.
Team Member
Chick-fil-A
Elkton, Maryland
09.2019 - 09.2022
- Executed opening/closing tasks, enhancing store readiness and efficiency.
- Facilitated training for new hires, improving team integration.
- Managed customer inquiries, resolving issues to boost satisfaction.
- Communicated with diverse customers, strengthening service skills.
- Prioritized tasks, optimizing time management in fast-paced settings.
Education
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Tri-State Christian academy
Elkton, MdGeneral studies
Delaware Technical Community College-Central Office
Delaware08.2025
Skills
- Teaching
- Communication
- Customer Service
- Problem Solving
- Time Management
- Team Collaboration
- Training
- Technology Integration
- Classroom Management
- Networking
- Public Speaking
- Research Skills
- Customer support
- Data entry proficiency
- Fraud prevention
Timeline
Fraud servicing representative
Bank of America
07.2024 - Current
Substitute Teacher, K-12
Tri-state Christian Academy
09.2022 - 05.2024
Team Member
Chick-fil-A
09.2019 - 09.2022
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Tri-State Christian academy
General studies
Delaware Technical Community College-Central Office