Ethan L. Wintgens
New York,NY
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving espresso drinks, cocktails, and teas in a quick and effective manner.
Overview
4
4
years of professional experience
Work History
Barista / Barback
Daily Provisions - Union Square Hospitality Group
03.2021 - Current
- Trained by Joe Coffee leaders.
- Excellent at latte art, providing hearts, tulips, rosettas, and swans.
- Worked with GM to create build sheets for extensive summer drink menu.
- Coordinated with front of house staff to maintain smooth operation of bar and service as a whole.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced cold brew and kombucha kegs regularly.
- Memorized recipes for lemonade sherbet, chai concentrate, and ganache and replenished stock regularly.
Cashier Supervisor
Banana Republic Factory Store, GAP
07.2019 - 03.2021
- Quickly and accurately counted drawers at start and end of each shift. Usually would have all drawers counted and balanced before twenty minutes after closing.
- Worked with shift managers to make sure we were making the correct decisions when it came to hiring for cashwrap.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Bachelor of Arts - Theatre
Otterbein University
Westerville, OH12.2018
Skills
- Guest Satisfaction
- Food Running
- Bar Supply Replenishment
- Dining Room Monitoring
- Guest Inquiries
- Cash Register Operations
- Cocktail Knowledge
- Latte Art Proficiency
- Safety and Sanitation Standards
- Ice and Keg Replenishment
- Basic Spanish
- LGBTQIA Friendly
References
Lucy Rosa
917.318.4953
lucerosa27@gmail.com (PREFERRED)
Daily Provisions UWS
Manager
AJ Hinson
636.221.9860
Daily Provisions UWS
Shift Leader
Timeline
Barista / Barback
Daily Provisions - Union Square Hospitality Group
03.2021 - Current
Cashier Supervisor
Banana Republic Factory Store, GAP
07.2019 - 03.2021
Bachelor of Arts - Theatre
Otterbein University
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