Ethan Lucas
Woodstock
Summary
Hospitality professional with robust experience in delivering exceptional guest services and ensuring smooth operations. Strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in customer engagement, conflict resolution, and maintaining high standards of cleanliness and organization. Reliable and efficient, bringing positive attitude to every challenge along the way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Team Member/Host/To-Go Trainer
Cracker Barrel Old County Store
Kennesaw, GA
10.2022 - Current
- Assisted in training new team members on operational procedures and service standards.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Maintained cleanliness and organization of dining area to create inviting atmosphere for guests.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Supported front-of-house operations by coordinating seating arrangements during peak hours for optimal flow.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Sales Associate
Tommy Hilfiger
Woodstock, GA
03.2021 - 09.2022
- Managed inventory levels, ensuring product availability and accurate stock representation.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on customer service protocols and product knowledge standards.
- Implemented promotional strategies to drive foot traffic and increase sales volume during events.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Restaurant Team Member
Your Pie Pizza
Woodstock, GA
08.2020 - 07.2021
- Collaborated with team to ensure efficient food preparation and order fulfillment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new team members on operational procedures.
- Handled cash transactions accurately and efficiently during peak hours.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
Associate of Arts - Business Administration
Georgia Highlands College
Cartersville, GA05-2026
High School Diploma -
Mountain Education High School
Woodstock, GA06-2023
Skills
- Strong teamwork
- Customer service focus
- Professional appearance
- Hospitality services
- Problem-solving skills
- Multitasking Abilities
- Conflict management
- Staff training
- POS system operation
- Reservation management
Accomplishments
Employee of the month at Cracker Barrel, for the month of February, 2025.
Employee of the month at Cracker Barrel, for the month of December, 2025.
Certification
- Food Handler Certification, Cracker Barrel
- PAR Training Program, Cracker Barrel
- Cracker Barrel University, Cracker Barrel
Languages
English
Native or Bilingual
Timeline
Hospitality Team Member/Host/To-Go Trainer
Cracker Barrel Old County Store
10.2022 - Current
Sales Associate
Tommy Hilfiger
03.2021 - 09.2022
Restaurant Team Member
Your Pie Pizza
08.2020 - 07.2021
Associate of Arts - Business Administration
Georgia Highlands College
High School Diploma -
Mountain Education High School