Ethan Vu
Sacramento,CA
Summary
Dynamic professional with a proven track record at Paradox Hotel and 180 Degrees Consulting, excelling in workflow analysis and exceptional customer service. Leveraged market research and data validation skills to drive business growth and foster strong client relationships. Expert in synthesizing industry trends to guide strategic decisions, achieving significant improvements in customer satisfaction and market share expansion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Paradox Hotel
Santa Cruz, CA
09.2021 - 07.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Business Consultant
180 Degrees Consulting
Santa Cruz, CA
03.2023 - 04.2024
- Conducted surveys of customer satisfaction to identify areas of improvement.
- Collaborated with cross-functional teams to ensure successful project execution.
- Drafted reports summarizing findings from analyses completed during consulting engagements.
- Researched industry trends in order to provide insightful guidance regarding future investments.
- Conducted market research to identify new business opportunities.
- Explored potential partnerships between companies as a way of expanding marketshare.
Education
Bachelor of Science - Cognitive Science And AI
University of California Santa Cruz
Santa Cruz, CA08-2024
Skills
- Workflow Analysis
- Sales Techniques
- Marketing principles
- Data research and validation
- Excel proficiency
- Machine learning
- Social marketing
- Market research
Certification
- ServSafe Handler Certified
Timeline
Business Consultant
180 Degrees Consulting
03.2023 - 04.2024
Server
Paradox Hotel
09.2021 - 07.2024
- ServSafe Handler Certified
Bachelor of Science - Cognitive Science And AI
University of California Santa Cruz
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