Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ceritfied Phlebotomist
Baylor Scott & White
12.2023 - Current
Stocked phlebotomy cart or carrier with appropriate supplies.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Organized daily work based on collection priority.
Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
Increased laboratory efficiency by processing and organizing specimens in a timely manner.
Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
Collected blood samples from over 50 patients
CLIA Leason
Baylor Scott & White
12.2023 - Current
Demonstrated understanding of CLIA regulations and their impact on laboratory operations.
Trained and educated medical assistants on CLIA regulations and best practices.
Trained on new CLIA instruments added to practice
Updated CLIA binder
Updated cleaning log binder
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed over 8 instruments and POC test
Certified Medical Assistant
Baylor Scott & White
10.2022 - Current
Collected and documented vital signs and health history for 50 or more patients per week in clinic.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Prepared and administered medications to alleviate patient symptoms.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Service Specialist
Baylor Scott & White
05.2020 - 04.2023
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Facilitated communication between patients and various departments and staff.
Helped address client complaints through timely corrective actions and appropriate referrals.
Applied administrative knowledge and courtesy to explain policies and services to patients.
Assisted patients in filling out check-in and payment paperwork.
Handled 50 patients per day
Patient Care Coordinator
Dr. George Owusu, MD
01.2016 - 02.2019
Worked as part of team to execute proper care of body mechanics and safety of patient.
Greeted visitors and established purpose of their visit to ensure timely completion of check-in procedure.
Facilitated and rescheduled "no-show" appointments; Verified insurance eligibility for applicable patients.
Increased bill collection by 10%
Medical Office Administrator
St. Johns Riverside Hospital
09.2012 - 11.2015
Collected information, verified insurance and collected co-payments for patients each day.
Collected deductibles, balances and copay from patients..
Ensured patient filled out paperwork accurately and in full.
Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume hospital practice for 50 or more patients.
Administration Officer / Ward Clerk
Beth Israel Medical Center
05.2011 - 09.2012
Maintained accurate records of patient care, condition, progress and concerns.
Answered 50 phones and directed calls .
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
Education
Certificate - Certified Phlebotomist
MedCerts
Prosper, TX
09-2023
Certificate - Certified Medical Assisting
Temple College
Temple, TX
09.2022
Diploma Program - Medical Office Assistant
Ashworth College
Corners, Georgia
06.2018
Bachelor of Science - Health Sciences
Ithaca College
Ithaca, NY
2011
Skills
AED/CPR certification
First Aid certification
Patient Care
Venipuncture
Electronic health records
Patient Assessments
Using centrifuge
Specimen labeling procedures
Order of draw
RALS
Beaker Efficiency
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Ceritfied Phlebotomist
Baylor Scott & White
12.2023 - Current
CLIA Leason
Baylor Scott & White
12.2023 - Current
Certified Medical Assistant
Baylor Scott & White
10.2022 - Current
Patient Service Specialist
Baylor Scott & White
05.2020 - 04.2023
Patient Care Coordinator
Dr. George Owusu, MD
01.2016 - 02.2019
Medical Office Administrator
St. Johns Riverside Hospital
09.2012 - 11.2015
Administration Officer / Ward Clerk
Beth Israel Medical Center
05.2011 - 09.2012
Bachelor of Science - Health Sciences
Ithaca College
Certificate - Certified Phlebotomist
MedCerts
Certificate - Certified Medical Assisting
Temple College
Diploma Program - Medical Office Assistant
Ashworth College
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