Ethel Aboagye
Aubrey,TX
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ceritfied Phlebotomist
Baylor Scott & White
12.2023 - Current
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
- Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
- Collected blood samples from over 50 patients
CLIA Leason
Baylor Scott & White
12.2023 - Current
- Demonstrated understanding of CLIA regulations and their impact on laboratory operations.
- Trained and educated medical assistants on CLIA regulations and best practices.
- Trained on new CLIA instruments added to practice
- Updated CLIA binder
- Updated cleaning log binder
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed over 8 instruments and POC test
Certified Medical Assistant
Baylor Scott & White
10.2022 - Current
- Collected and documented vital signs and health history for 50 or more patients per week in clinic.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Service Specialist
Baylor Scott & White
05.2020 - 04.2023
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain policies and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Handled 50 patients per day
Patient Care Coordinator
Dr. George Owusu, MD
01.2016 - 02.2019
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Greeted visitors and established purpose of their visit to ensure timely completion of check-in procedure.
- Facilitated and rescheduled "no-show" appointments; Verified insurance eligibility for applicable patients.
- Increased bill collection by 10%
Medical Office Administrator
St. Johns Riverside Hospital
09.2012 - 11.2015
- Collected information, verified insurance and collected co-payments for patients each day.
- Collected deductibles, balances and copay from patients..
- Ensured patient filled out paperwork accurately and in full.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume hospital practice for 50 or more patients.
Administration Officer / Ward Clerk
Beth Israel Medical Center
05.2011 - 09.2012
- Maintained accurate records of patient care, condition, progress and concerns.
- Answered 50 phones and directed calls .
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
Education
Certificate - Certified Phlebotomist
MedCerts
Prosper, TX09-2023
Certificate - Certified Medical Assisting
Temple College
Temple, TX09.2022
Diploma Program - Medical Office Assistant
Ashworth College
Corners, Georgia06.2018
Bachelor of Science - Health Sciences
Ithaca College
Ithaca, NY2011
Skills
- AED/CPR certification
- First Aid certification
- Patient Care
- Venipuncture
- Electronic health records
- Patient Assessments
- Using centrifuge
- Specimen labeling procedures
- Order of draw
- RALS
- Beaker Efficiency
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Ceritfied Phlebotomist
Baylor Scott & White
12.2023 - Current
CLIA Leason
Baylor Scott & White
12.2023 - Current
Certified Medical Assistant
Baylor Scott & White
10.2022 - Current
Patient Service Specialist
Baylor Scott & White
05.2020 - 04.2023
Patient Care Coordinator
Dr. George Owusu, MD
01.2016 - 02.2019
Medical Office Administrator
St. Johns Riverside Hospital
09.2012 - 11.2015
Administration Officer / Ward Clerk
Beth Israel Medical Center
05.2011 - 09.2012
Bachelor of Science - Health Sciences
Ithaca College
Certificate - Certified Phlebotomist
MedCerts
Certificate - Certified Medical Assisting
Temple College
Diploma Program - Medical Office Assistant
Ashworth College
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