Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethel Aboagye

Aubrey,TX

Summary

Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ceritfied Phlebotomist

Baylor Scott & White
12.2023 - Current
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Organized daily work based on collection priority.
  • Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
  • Increased laboratory efficiency by processing and organizing specimens in a timely manner.
  • Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
  • Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
  • Collected blood samples from over 50 patients

CLIA Leason

Baylor Scott & White
12.2023 - Current
  • Demonstrated understanding of CLIA regulations and their impact on laboratory operations.
  • Trained and educated medical assistants on CLIA regulations and best practices.
  • Trained on new CLIA instruments added to practice
  • Updated CLIA binder
  • Updated cleaning log binder
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed over 8 instruments and POC test

Certified Medical Assistant

Baylor Scott & White
10.2022 - Current
  • Collected and documented vital signs and health history for 50 or more patients per week in clinic.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Patient Service Specialist

Baylor Scott & White
05.2020 - 04.2023
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain policies and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled 50 patients per day

Patient Care Coordinator

Dr. George Owusu, MD
01.2016 - 02.2019
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Greeted visitors and established purpose of their visit to ensure timely completion of check-in procedure.
  • Facilitated and rescheduled "no-show" appointments; Verified insurance eligibility for applicable patients.
  • Increased bill collection by 10%

Medical Office Administrator

St. Johns Riverside Hospital
09.2012 - 11.2015
  • Collected information, verified insurance and collected co-payments for patients each day.
  • Collected deductibles, balances and copay from patients..
  • Ensured patient filled out paperwork accurately and in full.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume hospital practice for 50 or more patients.

Administration Officer / Ward Clerk

Beth Israel Medical Center
05.2011 - 09.2012
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Answered 50 phones and directed calls .
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives

Education

Certificate - Certified Phlebotomist

MedCerts
Prosper, TX
09-2023

Certificate - Certified Medical Assisting

Temple College
Temple, TX
09.2022

Diploma Program - Medical Office Assistant

Ashworth College
Corners, Georgia
06.2018

Bachelor of Science - Health Sciences

Ithaca College
Ithaca, NY
2011

Skills

  • AED/CPR certification
  • First Aid certification
  • Patient Care
  • Venipuncture
  • Electronic health records
  • Patient Assessments
  • Using centrifuge
  • Specimen labeling procedures
  • Order of draw
  • RALS
  • Beaker Efficiency

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Ceritfied Phlebotomist

Baylor Scott & White
12.2023 - Current

CLIA Leason

Baylor Scott & White
12.2023 - Current

Certified Medical Assistant

Baylor Scott & White
10.2022 - Current

Patient Service Specialist

Baylor Scott & White
05.2020 - 04.2023

Patient Care Coordinator

Dr. George Owusu, MD
01.2016 - 02.2019

Medical Office Administrator

St. Johns Riverside Hospital
09.2012 - 11.2015

Administration Officer / Ward Clerk

Beth Israel Medical Center
05.2011 - 09.2012

Bachelor of Science - Health Sciences

Ithaca College

Certificate - Certified Phlebotomist

MedCerts

Certificate - Certified Medical Assisting

Temple College

Diploma Program - Medical Office Assistant

Ashworth College
Ethel Aboagye