ETHEL MARQUEZ
Hood River,OR
Summary
Dynamic professional with extensive experience at Mid-Columbia Center for Living, specializing in case management and progress monitoring. Excelled in coordinating care for mental health clients, demonstrating exceptional documentation skills and multidisciplinary team collaboration. Achieved significant improvements in client outcomes through strategic advocacy and seamless healthcare navigation.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Services
Casey Eye Institute
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Extended Needs Care Coordinator
Mid-Columbia Center for Living
10.2021 - Current
- Work with clients that are at acute care hospitals for mental health issues.
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged in advocacy efforts on behalf of clients whenever necessary.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Maintained accurate records of all activities related to care coordination services provided.
- Provided education on available community resources to empower clients to make informed decisions about their own health care.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
- Assessed psychosocial needs of patients, families, caregivers including mental health issues, financial concerns, legal matters.
Referral Coordinator
Mid-Columbia Center for Living
07.2015 - 10.2021
- Respond to inquiries from staff, clients, community partners and general public
- Scheduling and collaborating with clinicians to screen clients into proper programs
- Ensure intake packet, free form, PHQ9 and Audit C forms is complete when clients are engaging in services
- Obtain a copy of insurance cards and ID for all new and returning clients
- Manage referrals from internal and external sources
- Assist the clients through the intake process
- Ensuring all the necessary documents are entered into our electronic health record
- Data tracking for agency contracting requirements
- Communicate with referents by telephone and/ or written correspondence
- Provide support to other departments (ie; backup for front desk staff by greeting walk-ins, answering phones and covering during meetings).
Business Services Specialist I Records Coordinator
Mid-Columbia Center for Living
10.2011 - 07.2015
- Worked in multiple locations in the agency
- Processed all the opening and closing of CPMS forms for the agency
- Entered all the CPMS form into Anasazi
- Processed the electronic file of the CPMS form to submit to the State of Oregon
- Processed all the opening and closing for all the charts in the Hood River office.
Monthly Payroll Tax Processor
Santoyo Construction, Inc.
01.2007 - 01.2013
- Processed monthly payroll taxes in QuickBooks software for Federal and State taxes
- Processed two audits for the company for SAIF insurance and the State of Oregon.
Business Services Specialist I Front Desk
Mid-Columbia Center for Living
06.2004 - 10.2011
- Answer incoming calls on a multiline phone system
- Greeting clients face to face and scheduling appointments
- Collect fees from clients and posting the payment to appropriate clients account and prepares bank deposits as back up support
- Data Entry
- Maintain staff schedules
- Interprets clients account balances and explains to the clients as needed
- Opens and distributes incoming mail and prepares outgoing mail
- Responsible for opening front office for business and closing the front office to assure the security of confidential information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bookkeeper
HR Mtn Sun, Inc.
01.2001 - 01.2004
- In charge of keeping all financial documents up to date
- Processed all accounts payable, accounts receivable and all payroll
- Monthly payroll taxes processed for Federal and State
- Assisted Human Resources in the hiring and termination of employees.
Bookkeeper
Gorge Delights, Inc.
01.2001 - 01.2003
- In charge of keeping all financial documents up to date
- Processed all accounts payable, accounts receivable and all payroll
- Monthly payroll taxes processed for Federal and State
- Assisted Human Resources in the hiring and termination of employees.
Education
Associates Degree -
Columbia Gorge Community College
The Dalles, ORGED -
Columbia Gorge Community College
The Dalles, OR06.1988
Skills
- Multidisciplinary team collaboration
- Documentation
- Medical Terminology
- Case Management
- Interdepartmental Collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
- Certified & Qualified Mental Health Associate I (QMHA-I), Mental Health and Addiction Certification Board of Oregon, 2019
- Critical Incident Response Team – CIRT, 2018, current
- QPR Suicide Prevention Gatekeeper Program, 2016
- Psychological First Aid, 2016
- Notary State of Oregon, 2009, current
LANGUAGES
Spanish
Intermediate
Timeline
Patient Access Services
Casey Eye Institute
07.2024 - Current
Extended Needs Care Coordinator
Mid-Columbia Center for Living
10.2021 - Current
Referral Coordinator
Mid-Columbia Center for Living
07.2015 - 10.2021
Business Services Specialist I Records Coordinator
Mid-Columbia Center for Living
10.2011 - 07.2015
Monthly Payroll Tax Processor
Santoyo Construction, Inc.
01.2007 - 01.2013
Business Services Specialist I Front Desk
Mid-Columbia Center for Living
06.2004 - 10.2011
Bookkeeper
HR Mtn Sun, Inc.
01.2001 - 01.2004
Bookkeeper
Gorge Delights, Inc.
01.2001 - 01.2003
Associates Degree -
Columbia Gorge Community College
GED -
Columbia Gorge Community College