Rose Johnson
Ruskin,FL
Summary
Dedicated Patient Access Director with expertise in Revenue Cycle Management and Managed Care, seeking to leverage 30+ years of experience in healthcare operations and management to drive efficiency and improve patient access services.
Overview
31
31
years of professional experience
Work History
Patient Access Director
HCA South Shore Hospital
09.2020 - 05.2024
- Led a team to optimize patient access processes, improving registration efficiency and patient satisfaction
- Collaborated with clinical departments to optimize patient flow and reduce bottlenecks in service delivery.
- Developed comprehensive training programs for new hires, fostering a knowledgeable and high-performing team.
- Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery.
- Increased employee engagement through regular communication, feedback sessions, and recognition programs.
Patient Access Director
HCA Blake Hospital
03.2013 - 09.2020
- Managed patient access operations, achieving a 15% increase in departmental productivity
- Worked with Rehab Department to assure correct benefits and billing practices were adhered to
- Worked with Burn clinic administrative group and physicians to implement this service line adhering to HCA rules, while still working with the doctors and administrative teams so this was a good implementation
Patient Access Director
HCA St. Petersburg Hospital
08.2007 - 03.2013
- Spearheaded initiatives to reduce denials resulting in a 10% reduction in denials by working with revenue integrity and a denial management group working together to reduce denials
Patient Access Manager
HCA Alaska Regional Hospital
11.1993 - 08.2007
- Developed training programs for staff, improving service delivery and compliance with healthcare regulations
Education
Bachelor of Business Management -
Everest College
01.2011
Associate Degree - Business Management
Charter College
01.2006
Skills
- Patient Relations
- Strong Leadership
- Healthcare Operations
- EHR Systems
- Trauma Service Line
- Burn Clinic Service Line
- Rehab Service Line
- Mother Baby Service Line
- Hyperbarics Service Line
- Health Insurance Policies
- Billing Practices
- Payer Requirements
- Leadership
- Team Management
- Hiring
- Training
- Staff Development
- Goal Setting
- Performance Assessment
- Accountability
- Patient satisfaction
- Effective written and verbal communication
- HIPAA Compliance
- Effective problem solving
- Insurance Verification
- Admissions processes
- Appointment Scheduling
- Inpatient registration
- Patient data privacy
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
- Training and mentoring
- Patient education and counseling
- HIPAA Guidelines
- Self Motivation
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Employee Work Scheduling
Timeline
Patient Access Director
HCA South Shore Hospital
09.2020 - 05.2024
Patient Access Director
HCA Blake Hospital
03.2013 - 09.2020
Patient Access Director
HCA St. Petersburg Hospital
08.2007 - 03.2013
Patient Access Manager
HCA Alaska Regional Hospital
11.1993 - 08.2007
Associate Degree - Business Management
Charter College
Bachelor of Business Management -
Everest College
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