Holli Halfacre
Livingston,TN
Summary
Experienced with patient access and management in healthcare settings. Utilizes effective communication and leadership skills to enhance team performance and patient satisfaction. Track record of implementing process improvements and resolving conflicts efficiently.
Overview
14
14
years of professional experience
Work History
Patient Access Director
Livingston Regional Hospital
02.2017 - Current
- Led patient access operations, enhancing registration workflows and reducing wait times.
- Developed training programs for staff, improving team efficiency and service quality.
- Implemented electronic health record systems, streamlining patient data management processes.
- Collaborated with department heads to optimize scheduling procedures and resource allocation.
- Mentored staff on best practices in patient engagement and communication techniques.
- Collaborated with clinical departments to optimize patient flow and reduce bottlenecks in service delivery.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
- Educated all registration staff personnel regarding updates and changes to job positions.
Office Manager
Livingston Regional Hospital
05.2012 - 02.2017
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Oversaw front desk operations, enhancing patient experience through improved service protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
High School Diploma -
Livingston Academy High School
Livingston, TN05-1990
Skills
- Healthcare management
- Staff development
- Patient satisfaction
- Effective written and verbal communication
- HIPAA compliance
- Team management
- Insurance verification
- Admissions processes
- Inpatient registration
- Patient data privacy
- Strong leadership
- Teamwork
- Customer service
- Multitasking
- Reliability
- Patient safety
- Patient education and counseling
Timeline
Patient Access Director
Livingston Regional Hospital
02.2017 - Current
Office Manager
Livingston Regional Hospital
05.2012 - 02.2017
High School Diploma -
Livingston Academy High School