Jeanine St. Julien
Riverview,FL
Summary
Results-oriented Patient Access Director with expertise in healthcare management, operational efficiency, and patient satisfaction. Proven ability to enhance processes and foster team collaboration to drive high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Patient Access Director
Orlando Health Bayfront Hospital
06.2024 - Current
- Evaluated performance metrics to pinpoint opportunities for process enhancement and executed targeted solutions.
- Coordinated interactions between patient access and other departments, ensuring seamless collaboration and operational efficiency.
- Executed regular audits to maintain adherence to healthcare regulations and enhance operational efficiency.
- Oversaw patient access professionals, fostering a culture of inclusivity and support to drive teamwork and deliver high-quality services.
Patient Access Manager
Orlando Health Bayfront Hospital
09.2022 - 06.2024
- Analyzed and refined patient registration procedures to boost efficiency and reduce patient wait times.
- Conducted comprehensive training sessions for staff, focusing on elevating service standards and meeting compliance requirements.
- Analyzed patient feedback and developed targeted strategies to optimize experience and boost satisfaction ratings.
- Facilitated collaboration among diverse teams to enhance operational processes and elevate service standards.
- Facilitated mentorship programs to promote growth and skill acquisition among junior staff.
- Implemented initiatives to strengthen company culture, focusing on engagement, teamwork, and learning opportunities.
Patient Access Manager
Healdsburg Hospital With Providence
03.2018 - 06.2022
- Implemented training programs for staff to improve service delivery and compliance with regulations.
- Facilitated communication between departments to support collaborative initiatives and streamline operations.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
Front Office Manager
The Orthopedic Clinic Association
05.2017 - 03.2018
- Supervised daily operations of front office, focusing on improving patient flow and maintaining high service standards.
- Oversaw appointment scheduling to optimize staff allocation and enhance overall productivity.
- Streamlined administrative processes and patient interactions through the implementation of standardized operating procedures.
- Facilitated mentorship and training for front office personnel, promoting a culture of collaboration and commitment to superior patient care.
- Designed and implemented weekly staffing schedules to enhance operational efficiency during high-demand periods.
- Facilitated employee development by addressing daily tasks and intricate issues.
Education
Associate of Science - Business Management
Ohio Christian University
Centerville, OH11-2015
Skills
- Healthcare management
- Staff development
- Revenue cycle management
- Patient satisfaction
- Teamwork and collaboration
- Training and mentoring
- Team building
- HIPAA guidelines
Accomplishments
2022: Values in Action Award, Providence
2022: Game Changer Leadership Award Finalist, Providence
2022: Exceptional Leader Award, Providence
2024: Orlando Health Excellence Award Nominee
2025: Orlando Health Excellence Award Nominee
Timeline
Patient Access Director
Orlando Health Bayfront Hospital
06.2024 - Current
Patient Access Manager
Orlando Health Bayfront Hospital
09.2022 - 06.2024
Patient Access Manager
Healdsburg Hospital With Providence
03.2018 - 06.2022
Front Office Manager
The Orthopedic Clinic Association
05.2017 - 03.2018
Associate of Science - Business Management
Ohio Christian University