Ethel Mbanwi
Lanham,MD
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Work History
Service Desk Agent
Compass inc
Silver Spring, MD
03.2022 - Current
- Maintained an up-to-date knowledge of the company's products, services and procedures.
- Installed, upgraded and configured software applications according to customer needs.
- Transmitted and received messages using telephones or telephone switchboards.
- Monitored system performance for potential errors or security threats.
- Tested newly released versions of software before deploying them in production environments.
- Fielded calls from field service engineers needing corporate support and researched, routed, navigated or escalated to meet customer needs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Sales Associate
K&G Fashion Superstore
Lanham, MD
11.2019 - 03.2022
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Suggested ideas for improving store operations and increasing profits.
- Described merchandise and explained use, operation and care.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Assessed customer needs to provide assistance and information on product features.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Analyzed customer feedback data to recommend improvements in service quality.
- Maintained records related to sales for store management.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
Education
Bachelor of Science - Applied Psychology
UMGC
Maryland 08.2020 - 05.2024
Skills
- Account Management
- Client Relationship Management
- Guest Communication
- Transportation Information
- Information Protection
- Credit and Cash Payments
- Sales Expertise
- Administrative Skills
- Front Desk Management
- Fluent in English
- Oral and Written Communications
- Marketing
- Listening Skills
- Time Management
- Conflict Management
- Effective Planning
- Analytical Mastery
Certification
- Bsc. Psychology
- CompTIA Security +
Affiliations
- Health and fitness.
- Travelling and discovery
Languages
English
Professional
Timeline
Service Desk Agent
Compass inc
03.2022 - Current
Bachelor of Science - Applied Psychology
UMGC
08.2020 - 05.2024
Sales Associate
K&G Fashion Superstore
11.2019 - 03.2022
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