Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic
Tierra Palmer

Tierra Palmer

Orlando

Summary

Dedicated and passionate professional with experience in service desk. A driven individual excited to be in the IT space. Experienced in problem-solving, documentation and workflow optimization. Currently pursuing an AS in Computer Programming with a strong passion for IT solutions and system analysis. Actively growing by advancing skills with hands on experience and schooling.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Service Desk Agent

Orlando Health
Orlando
10.2025 - Current
  • Provided technical support for hardware and software issues across departments.
  • Assisted users with troubleshooting network connectivity and application errors.
  • Managed ticketing system to prioritize and track service requests efficiently.

Security Officer

Orlando Health
Orlando
01.2024 - 10.2025
  • Enforce security protocols and respond swiftly to emergencies in a high-stakes environment, ensuring the safety of staff, patients, and visitors.
  • Conduct thorough investigations, generate detailed reports, and analyze incident patterns to optimize security workflows.
  • Collaborate with multiple departments to enhance operational efficiency and compliance with security procedures.
  • Utilize system documentation and reporting tools to maintain accurate records and identify areas for process improvement.

Security Officer

Bangor Security
Tampa
01.2021 - 01.2024
  • Monitored and maintained compliance with regulatory requirements through security audits and risk assessments.
  • Assisted in the implementation of new security protocols, ensuring seamless workflow transitions.
  • Utilized reporting tools to document security incidents and recommend procedural enhancements.
  • Conducted data analysis of security trends to improve response strategies and minimize risks.

Education

Computer Programming -

Valencia College
01.2024 - 01.2026

Skills

  • Troubleshooting/ Problem Solving
  • Service Now
  • Epic
  • Account Management - password reset/ Active Directory
  • Effective Documentation
  • Managing Configuration
  • Customer Service/Communication
  • HL7/FHIR Integration
  • PACS (Exposure)
  • Critical thinking
  • Project Support
  • Microsoft 365 Suite

Volunteer Experience

Tech Support Volunteer, IT Outreach Program, Lake County, FL, 01/01/23, Present

Timeline

Service Desk Agent

Orlando Health
10.2025 - Current

Computer Programming -

Valencia College
01.2024 - 01.2026

Security Officer

Orlando Health
01.2024 - 10.2025

Security Officer

Bangor Security
01.2021 - 01.2024
Tierra Palmer