Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethiopia Berhe

Denver,CO

Summary

Hardworking employee enthusiastic about learning new opportunities inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Driver

The Ride LLC
04.2018 - Current
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Elderly Caregiver

#1 Home Care Agency Corporation
10.2013 - 01.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.

Cashier

Great Vines Liquors
05.2010 - 08.2013
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree - Database

Softnet College LLC
Addis Ababa, Ethiopia
06.1998

High School Diploma -

Addis Ketema
Addis Ababa, Ethiopia
06.1994

Skills

  • Customer Transactions
  • Prioritization
  • Travel Planning
  • Customer Service
  • Problem-Solving Ability
  • Retail Sales Customer Service
  • Receiving Support
  • Active Listening
  • Conflict Mediation
  • Critical Thinking
  • Data Evaluation
  • Customer Consulting

Timeline

Driver

The Ride LLC
04.2018 - Current

Elderly Caregiver

#1 Home Care Agency Corporation
10.2013 - 01.2022

Cashier

Great Vines Liquors
05.2010 - 08.2013

No Degree - Database

Softnet College LLC

High School Diploma -

Addis Ketema
Ethiopia Berhe