Katie Hicks
Lansing, MI,MI
Summary
Accuracy-driven, efficient, and dependable Customer Service Rep bringing expertise in serving customer needs in Retail environments. Avoid errors and properly track all payments for accounting. Trained in balancing drawers and processing special transactions. Detail-oriented Customer Service Cashier with solid background handling and documenting payments. Keep accounts current and accurate with organized, systematic approach. Good recordkeeping abilities combined with in-depth Retail industry knowledge.
Overview
4
4
years of professional experience
Work History
Driver
- Getting customer to from there destinations.
Uber Driver
01.2020 - 01.2020
- Product restocking Payment posting Merchandise exchange
- Cash handling Daily reporting Drawer balancing
Customer Service Rep Cashier
Admiral
01.2017 - 01.2020
- Maintained clean, Organized and Stocked Checkout area
- Bagged items for easy carrying
- Balanced cash drawer at beginning and end of each shift, Investigating and resolving any discrepancies
- Processed refunds and exchanges for different products
- Rang up customers
Direct support professional
Bay Human Services
01.2017 - 01.2018
- Supported client social and learning needs and environment as directed
- Helped clients to gain independence and quality of life through company services
- Assisted with daily client needs such as bathing, meal preparation
Education
High School Diploma -
Potterville high school
Skills
- Navigational Systems and GPS
- Loading and Unloading
- Order Picking and Processing
- Vehicle Inspection
- Valid Driver's License
- Safe Driving Techniques
- Traffic Law Observation
- Time Management
- Documentation and Recordkeeping
- Logging Information
- Pre- and Post-Trip Inspections
- Scheduled Services
- Packing and Scanning
- Car Parking
- Customer Transactions
- Merchandise Packaging
- Inventory Stocking
- Work Task Prioritization
- Sweeping and Mopping
- Monetary Transactions
- Customer Assistance
- Cashier Abilities
- Billing and Payment Processing
- Liquor Law Compliance
- Bagging and Packaging
- Answering Customer Questions
- Checks Validation
- Stocking and Replenishing
- Guest Satisfaction
- Food Rotation
- Coupon Redemption
- Suggestive Selling
- Gas Pumping
- Adaptable and Flexible
- Checking Out Customers
- Return and Exchange Processing
- Speaking Clearly
- Coin and Currency Counting
- Shelving Items
- Condiment Refilling
Timeline
Uber Driver
01.2020 - 01.2020
Customer Service Rep Cashier
Admiral
01.2017 - 01.2020
Direct support professional
Bay Human Services
01.2017 - 01.2018
Driver
High School Diploma -
Potterville high school