ETHYN FENIKS
Charleston,SC
Summary
Achieved success in providing unsurpassed customer service and demonstrating knowledge of insurance products, services, and customer interactions while listening to customers to resolve any issues or assist with questions they might have. Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
Overview
15
15
years of professional experience
Work History
Sales Associate
Panera Bread
North Charleston, SC
04.2025 - Current
- Facilitated training and mentoring of new sales associates on operational procedures and product knowledge.
- Oversaw cash register operations, ensuring accuracy during transactions and end-of-shift reconciliations.
- Optimized inventory management processes to enhance stock level efficiency and reduce waste.
- Executed thorough cleaning and sanitization of workstations to ensure a safe environment.
- Executed product preparation processes to ensure quality standards.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
Customer Representative
Speedway Gas Station
Jacksonville, NC
02.2020 - 05.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Achieved and surpassed performance goals by approaching all interactions with organized and relationship-driven approaches.
- Basic cleaning and sanitizing establishment while making sure store is stocked up throughout the day.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Cashier
Shift Leader
BIGGBY COFFEE
North Charleston, SC
07.2018 - 12.2019
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Customers were notified of upcoming sales events and promotions.
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
- Opening and Closing POS
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Processed credit cards, checks, gift cards and coupons
- Greets customers and assists them with their needs
- Maintaining clean and tidy checkout areas
- Maintained well-stocked cashier lanes and store shelves to promote strong sales.
- Answered questions about store policies and concerns to support positive customer experiences.
Shift Lead
Doc Popcorn
North Charleston, SC
01.2011 - 11.2015
- Maintained a safe working environment by following safety procedures, policies, and regulations.
- Checked various products for quality assurance on a regular basis, adhering to strict guidelines.
- Making sure team members we're finishing up daily tasks efficiently and taking care of customer needs and questions.
- Opening and closing up establishment
Education
Massage Therapy, Certificate - undefined
Miller-Motte College
North Charleston, SC01-2015
High School Diploma - undefined
R.B. Stall High School
North Charleston, SC01-2014
Skills
- Cheerful and energetic
- Dependable and reliable
- Coordination
- Money handling abilities
- Stocking and replenishing
- Key holder experience
- Effective team player
- Customer service
- Organized
- Question responses
- Cash register operations
- Sales
- POS systems
- Multi-tasking ability
- Credit card processing
- Refunds and exchanges
- Heavy lifting
- ID verification
Timeline
Sales Associate
Panera Bread
04.2025 - Current
Customer Representative
Speedway Gas Station
02.2020 - 05.2021
Shift Leader
BIGGBY COFFEE
07.2018 - 12.2019
Shift Lead
Doc Popcorn
01.2011 - 11.2015
Massage Therapy, Certificate - undefined
Miller-Motte College
High School Diploma - undefined
R.B. Stall High School