Etienne Alvarez Gutierrez
Vargas Araya
Summary
Customer Service and Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in different sales industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Sales and Service Expert
Support Services Group
01.2022 - Current
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Customer Sales and Service Expert
F4
07.2019 - 01.2022
- Handled calls promptly and with courteous professionalism.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Sales Support Associate
Amazon
04.2019 - 07.2019
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Provided seller support on refunds, posted feedback and policy changes.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Customer Service And Sales Representative
SYKES
02.2017 - 04.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Tire Technician
Aros Y Llantas Mundiales S.A.
03.2015 - 11.2015
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
Education
GED -
12.2016
Skills
- Solving Customer Concerns
- Consultative Selling Techniques
- Effective Customer Communication
- Sales Management
- Special Requests
- Process Improvement
- Outreach Initiatives
- Microsoft Office
- Sales Strategy Innovation
- Hospitality and Accommodation
- Client Correspondence
- Customer Service and Assistance
Languages
Spanish
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales and Service Expert - Support Services Group
01.2022 - Current
Customer Sales and Service Expert - F4
07.2019 - 01.2022
Sales Support Associate - Amazon
04.2019 - 07.2019
Customer Service And Sales Representative - SYKES
02.2017 - 04.2019
Tire Technician - Aros Y Llantas Mundiales S.A.
03.2015 - 11.2015
Colegio Nocturno Presb. Enrique Menzel - GED,
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