Etienne Turlias

• Developed social media marketing strategies to help brand company and increase sales.
• Prepared and sent proposals to prospective clients.
• Tracked and measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
• Created and presented monthly reports to management on associate performance.
• Developed and implemented sales strategies to increase market share.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.

• Developed strategies to ensure efficient and effective product rotation.
• Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
• Resolved conflicts between team members by listening to both sides of an issue and finding a satisfactory resolution.
• Implemented new processes or procedures when necessary to increase productivity or efficiency in the department.
• Collaborated with other departments to ensure smooth operations.

• Supervising and motivating staff by leading the team in executing operational standards.
• Modeling and helping associates with how to adapt to change and overcoming new challenges through providing guidance, teaching with tools, training associates on processes, recognizing individual achievements, addressing improvement opportunities, and encouraging growth development.
• Overseeing the picking and staging of member orders to ensure they're fulfilled correctly throughout the day, auditing member feedback to identify trends using current metrics to evaluate CPU effectiveness, and collaborating with management to implement solutions to improve process productivity and quality.

Team Leader of the 2nd Quarter award for Market 39 in 2021 (driving sales comp over 156% YTD with well over $100k per week)

High Member Satisfaction NPS (metrics of 90%-100% to date above the company average of 83%)

Associate of the Year award for 2020

• Maintained positive relationships with members, supporting the department to build a loyal clientele member base by being consistently professional, friendly, and attentive to detail.
• Exceeded member expectations consistently in the department
• Satisfied members with agile, accurate service under tight deadlines.
• Kept products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.

• Communicated with members about various carrier offerings, including policies, restrictions, and refund policies.
• Observed member behaviors to identify security threats and escalate concerns to supervisor and management.
• Recommended optimal merchandise based on member needs and desires.
• Stayed up to date on store promotions, payment policies, and security practices.
• Performed floor moves, merchandising, display maintenance, inventory audits, and housekeeping to keep sales areas well-stocked, organized and current.
• Provided members with exemplary service and help set up new mobile devices and smartphones.

• Routinely prepared and evaluated KPI reports to help identify problems and areas for improvement to current direct supervisor and management
• Consistently met service team sales targets and call handling quotas consistently.
• Informed prospective members at their place of business promoting the products and services offered by the company.
• Leveraged interpersonal skills to recruit new members and cross-training other associates in marketing and promoting the plus membership level effectively

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Recommended additional, useful services to members, which helped to increase overall sales.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied members.
• Used service skills and technical knowledge to identify issues and provide swift, successful resolutions.

Associate of the Month award for May and November 2016 (facilitating consistent winning moments for members and providing legendary member services)

• Operated cash register, collected payments, and provided accurate change.
• Processed sales transactions to prevent long customer wait times.
• Learned roles of other departments to provide coverage and keep store operational.