Etta Biggs

Healthcare professional with a proven track record of maintaining high standards and delivering impactful results. Adept at managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Demonstrated team collaborator with a flexible approach to changing needs and a strong commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability, possessing a solid foundation in healthcare protocols and procedures for efficient service delivery. Customer service professional known for achieving high customer satisfaction and team performance. Track record of effectively managing customer interactions and resolving issues promptly. Recognized for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication to ensure consistent results and reliability.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Supervised team of 8-12 staff members.

• Customer Service June 2000 to Present
• ACLS for Healthcare Providers July 2021 to July 2023
• LPN June 2007 to November 2024