Etta Kamara
Laurel,MD
Summary
To secure a position as an IT Specialist where strong customer service, teamwork skills, computer knowledge and initiative will be an asset. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
12
12
years of professional experience
Work History
Jr. Quality Assurance Analyst
Open Technology Group
08.2020 - Current
- Manage IT PC Migration SharePoint and Service Now Site
- Preparing computers for software update by Imaging and Encrypting
- Communicate with installation team to make sure follow up is complete
- Assist customers with transferring data from C Drive into OneDrive
- Transfer files from old PC to new PC
- Establish and execute detail work plan specifically for Data Migration to meet the overall defined timeline and goals
- Collaborate with respective content owners at different time zone; Communicate expectations and follow up to ensure actions complete accurately and timely
- Propose the content migration path, its structure and permission maintenance process
- Report project progress to Quality Assurance Program Management
- Monitor, inspect, and propose measures to correct or improve processes to meet established quality standards
- Maintain and identify discrepancies with inventory reports and provide a report to the Inventory Manager for review
- Provide assistance with inventory by scanning devices to the system
- Support development and implementation of new computer projects and provisioning by downloading software into network devices.
Volunteer
Wilson High School
10.2019 - 12.2022
- Assist with coordinating Writing and Printing Center for students
- Provide assistance with inventory by scanning devices to the system
- Support development and implementation of new computer projects and provisioning by downloading software into network devices.
Educational Assistant
District of Colombia Public Schools
07.2018 - 12.2022
- Assist with typing, filing, and printing materials
- Assist in the administration of the instructional plan for students with disabilities through lesson plans and materials
- Maintains on-going communication with families through email use and Office 365.
Residential Coordinator
Interfaith Works Women Center
02.2017 - 06.2018
- Kept informed of program updates by reading logs and emails
- Updated the log daily and communicated with Case Manager and Program Director
- Monitored physical security cameras on premises and rebooted when data was lost.
Contractor/Data Inputter
Physician RX Pharmacy
05.2013 - 04.2014
- Completed appropriate documentation that included accurate database with patient information
- Used Microsoft Office to process spreadsheets, reports, invoices, financial statements, and prepared insurance claim forms for patient, providers and insurance companies
- Compiled and take inventory of prescription and over-the-counter medications using typewriter and computer.
Education
Coursera Certificate -
Associate of Arts - General Studies
Prince George's Community College
19 Contact Tracing -
John Hopkins University
Bachelor of Science - Healthcare Administration
Stratford University
Associate Degree - undefined
Skills
- Microsoft Office Suite
- Interpersonal Relationships
- Telephone Etiquette
- Daily Timekeeping
- Data Entry
- Effective Multitasking
- Office Supplies and Inventory
- Project Scheduling
- Quality Assurance
- Customer Support
- Confidentiality Requirements
- Office Management
- Customer Relationship Management
- Operational Requirements
- Calendar Coordination
- Report Preparation and Analysis
- Service Scheduling
- Teamwork and Collaboration
- Critical Thinking
- Information Management
Timeline
Jr. Quality Assurance Analyst
Open Technology Group
08.2020 - Current
Volunteer
Wilson High School
10.2019 - 12.2022
Educational Assistant
District of Colombia Public Schools
07.2018 - 12.2022
Residential Coordinator
Interfaith Works Women Center
02.2017 - 06.2018
Contractor/Data Inputter
Physician RX Pharmacy
05.2013 - 04.2014
Coursera Certificate -
Associate of Arts - General Studies
Prince George's Community College
19 Contact Tracing -
John Hopkins University
Bachelor of Science - Healthcare Administration
Stratford University
Associate Degree - undefined
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