Sasha Graham

• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Scoring call efficieny
• Maintained compliance throughout the QA process.
• Using Applications: Main Frame, Excel, Word, and ADT.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Patient Medical Clearances from different specialist : Cardiologist, Endo, Gastro, Etc.
• Drafting and proofreading emails, letters, memos, presentations, and reports to ensure accurate communications.
• Responding to average of 50 plus calls per day
• Verifying Insurance coverage
• Ensure compliance with HIPAA regulations and maintain patient confidentiality

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

• Customer Support

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

● Meet and greet customers, file invoices, proposals, vendor receipts, answer multi line switchboard

● Create new customer files and maintain current customer files. Sort and distribute mail, make copies of

● Fax documents, process electronic payments via mobile device, assist where needed.