Etta Teune
Operations Supervisor
Easton,PA
Summary
Dynamic leader with a proven track record at Bowery Farming, enhancing production efficiency and fostering team collaboration. Expert in Lean Manufacturing and problem-solving, significantly reducing defects and costs. Skilled in health and safety compliance and team leadership, achieving high productivity and quality standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production/Operations Supervisor
Bowery Farming
1025 Feather Way Bethlehem, PA
04.2022 - 11.2024
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Analyzed production data regularly to identify areas for improvement and develop targeted action plans accordingly.
- Decreased product defects, implementing rigorous quality control measures and continuous improvement initiatives.
- Optimized resource allocation to maximize output while minimizing costs and waste in the production process.
- Enhanced employee productivity with comprehensive training programs and cross-functional team collaboration.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high levels of productivity and job satisfaction.
- Oversaw staffing decisions based on fluctuating production demands, ensuring optimal resource utilization while maintaining a stable workforce.
- Facilitated communication between departments, promoting collaboration towards shared organizational goals within the company structure.
- Established a strong safety culture, reducing workplace accidents and maintaining compliance with OSHA standards.
- Mentored junior staff members, providing ongoing guidance on best practices in production operations management techniques.
- Managed schedules, and resources effectively to ensure timely delivery of high-quality products to customers.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Inbound Problem Solver
Amazon ABE3
Van Buren Way Easton, PA
10.2016 - 07.2021
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
- Recognized by management for exceptional performance in maintaining high levels of customer satisfaction while meeting or exceeding productivity targets.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Exceeded performance metrics by consistently resolving customer inquiries within target timeframes.
- Defined problem to identify, prioritize and select alternatives.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Responded proactively and positively to rapid change.
Residential Property Manager
Bear Paw Stanbro Property Management
Evergreen, CO
02.2009 - 02.2014
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants and Owners.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
Warren County Vocational Technical High School
Washington NJ05-1992
Associate of Science - Medical Massage Therapy/PT
Heritage College
Denver, CO05-2006
Skills
- Health and safety compliance
- Cost-reduction strategies
- Dedication to product quality
- Assembly and production
- Manufacturing
- Continuous improvements
- Training skills
- Continuous improvement processes
- Experienced in production scheduling
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Strategic thinker
- Team building
- Labor Management
- Conflict Resolution
- Risk Assessment
- Adaptability
Certification
- Lean Six Sigma Certification - Various Providers.
- 2020 RED Cross First Aid and CPR certification
- 2014 RED Cross First Aid and CPR certification
- 2013 Eastern vs. Western medicine certification
- 2012 Mind, Body and Spirit weekend Certification
- 2009 & 2011 FEMA Disaster Relief Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Trained and supervised 40 production staff over 2.5 years at Bowery Farming.
Timeline
Production/Operations Supervisor
Bowery Farming
04.2022 - 11.2024
Inbound Problem Solver
Amazon ABE3
10.2016 - 07.2021
Residential Property Manager
Bear Paw Stanbro Property Management
02.2009 - 02.2014
High School Diploma -
Warren County Vocational Technical High School
Associate of Science - Medical Massage Therapy/PT
Heritage College