Ellie Tyler

• Transitioned segmented teams into 1 working department with a singular set of goals and processes.
• Developed comprehensive project plans, defining scope, objectives, and deliverables aligned with client expectations.
• Implemented objective metrics to allow for accurate tracking across the company.
• Managed stakeholder communications, ensuring transparency and alignment throughout project lifecycles.

• Increased project completion time
• Created a client communication standard
• Communicated Progress through Canva, Jira, and ConnectWise

• Managed over 30 contributers across 6 teams and 2 modules
• Communicated progress via bi-weekly updates to upper-level management
• Coordinated resolution of tech debt by 30%

• Created all kinds of documentation within my module from Spec to FAQ
• Automated test cases for one-third of the module
• Interviewed and Onboarded new testers

• Achieved an 80% client retention rate with over $500,000 in MRR
• Created a series of KPI's for 2 departments and connected them to Salesforce Dashboards for viewing by C-Level Executives
• Developed and implemented a series of training videos, quizzes, and one-pagers for new employees to seamlessly transition into their new positions

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content, earning recognition as "top talent" within the first year.

• Created detailed Excel spreadsheets to provide current membership involvement information to the Administrative Director and Board Members
• Collaborated with potential marketing partners and community members to maximize support for the organization's mission

• Managed budgets and timelines for over $8mil in both one-time and reoccurring contracts.
• Invoiced clients and sent payments to subcontractors in a timely fashion while following up with missed payments.
• Coordinated expenses regarding cross-country travel and arranged coverage when individual contributers were unable to meet deadlines on projects.