Euan Findlay

• Exhibit proficiency in operating specialized equipment used in vault operations, optimizing workflow for 30 plus team members as needed
• Lead the effort to digitize and automate paperwork to maximize efficiency and improve audit integrity
• Increased security by staying vigilant and reporting any suspicious activities immediately to management and working closely with Loss Prevention when required
• Use information from Galaxy and/or AS400 to investigate discrepancies and anomalies
• Continual measurable enhancement of partner satisfaction by ensuring accurate and timely handling of vault transactions and efficient maintenance of ATMs (MIMO)
• Demonstrate an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy
• Contribute to audit preparedness by maintaining detailed records of all transactions and documentation

• Diagnosed and resolved technical issues, reducing downtime and increasing productivity.
• Calibrated the software that controls sensors and actuators for precise control during complex tasks.
• Tested and reviewed new robotics technology software, providing recommendations for company-wide implementation.
• Maintained communication between cross-functional teams during project development phases.
• Assessed software and hardware performance data, identifying areas for improvement and implementing necessary changes.

Founding member of the Upgrades Team at the Hogwarts Express - responsible for POS sales, Open Order redemptions, reprints, reissues and troubleshooting using Gateway Galaxy

Worked in partnership with management to create the Upgrades SOP

Liaised with IT submitting trouble tickets when necessary and followed up to check on resolutions where appropriate

Trained new members of the Upgrades Team in Galaxy processes and procedures

Worked with management and Operations Base to process usage reversals during downtimes