Eudalys Moreno
Washington
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Marshalls
Laurel
10.2023 - 03.2024
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained organized sales floor and restocked shelves as needed.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to enhance customer service experience.
- Handled merchandise returns and exchanges according to store policy.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Warehouse Associate
The Coastal Companies
Laurel
05.2023 - 01.2024
- Maintained cleanliness and organization of the warehouse environment.
- Communicated effectively with team members on matters related to work assignments.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Collaborated with team members to complete tasks efficiently and accurately.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders to determine cutting requirements and specifications.
- Collaborated with team members to optimize workflow and efficiency in cutting area.
- Cleaned work area regularly to maintain a safe working environment.
- Supported team members by helping out when needed during peak periods of production.
- Inspected parts for defects before packing them into boxes for shipping.
Sales Associate
Burlington
Laurel
11.2022 - 03.2023
- Maintained store appearance and organized merchandise displays.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient operations.
- Responded to customer complaints and resolved issues promptly.
- Restocked shelves and ensured inventory levels were maintained.
- Engaged customers to promote sales and enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Warehouse Worker team lead
Dreyer's Grand Ice Cream
Laurel
02.2022 - 08.2022
- Followed safety protocols to ensure a safe working environment for all staff.
- Collaborated with team members to streamline warehouse operations.
- Prepared orders for shipment by packing items securely and accurately.
- Assisted in training new hires on warehouse procedures and safety measures.
- Organized warehouse space for efficient storage of products.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated closely with other departments on special projects as needed.
- Led team in daily operations to ensure efficient ice cream production.
Teacher's Assistant
Tia Susana daycare
Santa Barbara
01.2018 - 02.2019
- Assisted teachers in preparing instructional materials for classroom activities.
- Supported students with special needs during lessons and individual tasks.
- Organized classroom supplies and maintained a clean learning environment.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Supported classroom teacher in managing a diverse classroom of students.
Education
Liceo Jose Gabriel Garcia
Santa Barbara Samana, Santo DomingoSkills
- Customer service
- Visual merchandising
- Cash handling
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Risk assessment
- Safety compliance
- Retail store operations
- Product merchandising
- Customer assistance
- Customer needs assessment
- Barcode scanning
- Order processing
- Stocking and receiving
- Backroom organization
- Shelf stocking
- Problem-solving
- Teamwork and collaboration
- Conflict resolution
- Time management
- Customer follow-up
- Flexible schedule
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Marshalls
10.2023 - 03.2024
Warehouse Associate
The Coastal Companies
05.2023 - 01.2024
Sales Associate
Burlington
11.2022 - 03.2023
Warehouse Worker team lead
Dreyer's Grand Ice Cream
02.2022 - 08.2022
Teacher's Assistant
Tia Susana daycare
01.2018 - 02.2019
Liceo Jose Gabriel Garcia