Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Websites
Timeline
Generic

Eudo J. VILLALOBOS

Dallas,TX

Summary

Computer Engineer with more than 9 years of experience in the technical support area, focused on maintaining the stability and excellent performance of all IT tools and resources. Being part of IT teams that support national and international oil and gas companies with more than 600 collaborators, as well as pharmaceutical consortia with more than 50 offices, allowing me to acquire extensive experience in remote support, transmitting confidence and good communication to guarantee the continuity of the processes necessary for the organization. Knowledge of structured cabling, support and installation for different areas or departments. With moral and ethical principles, communication skills that allow good relationships with the different levels of the organization. I work under pressure and characterized by transparency, loyalty, initiative, leadership and entrepreneurship, focused on the search for collective achievements. Teamwork for the development of proposed goals. Always concerned about keeping up to date, with the need to acquire new knowledge to face the new challenges that IT presents daily.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Anyjob Technology LLC
Orlando, Estados Unidos
09.2023 - 11.2024
  • Responsible for remote support to the work team which focuses on the development of applications with Android and IOS functionality
  • Windows support (different versions), MAC and office 365
  • Hardware and software support on computer equipment such as laptops, printing and scanning equipment, Android, IOS and touchscreen equipment
  • Provide support on connection problems
  • Configuration of SMTP emails under the company domain
  • Responsible for direct communication with our provider Ambitious Labs, who are in charge of providing coaching in the process
  • Gathering information on IT progress and news that guarantee the continuity of the project
  • Installation of the necessary versions of the application for testing
  • Attendance at weekly remote meetings where all the faults and improvements to be made according to the stipulated deadlines are known through reports
  • Responsible for providing support to external personnel who need connection with our team
  • Reviews of the behavior of our IT tools in the face of each eventuality

Structured Cabling Technician

Electra Link, Inc.
Dallas, Estados Unidos
10.2020 - 05.2022
  • Support and installation of structured cabling at commercial and enterprise level
  • Categories 5e 6 and 6a, Panduit and CommScope connectors
  • Termination of cabling in switches that allow new connection ports or upgrades in old ports
  • Restructuring or correcting cabling in workstations
  • Planning and installation of new stations that allow for the expansion of the capacity of new network points
  • Coaxial cabling (TV) for conference rooms and others
  • Assignments for the completion of projects with specific dates
  • Knowledge in reading plans for the assignment of new network points
  • Replacement or cancellation of old ports and other related tasks
  • Support in various projects in different states

IT Support Engineer

Farmacias Knop
Región Metropolitana de Santiago, Chile
05.2019 - 06.2020
  • Part of a team of IT professionals in charge of remote support for the staff of more than 50 pharmaceutical branches distributed nationwide
  • Responsible for on-site support for more than 35 users at the company's main office
  • Support for computers with Windows, Mac, Office 365 operating systems
  • Trained to support internal software dedicated to billing, accounting software, software for inventory control, software for attendance control and assigned schedules
  • Direct communication with internet and telephone providers to resolve issues
  • Hardware support for computer equipment such as laptops, PCs, printers, scanners, billing equipment, corporate telephones
  • Preventive periodic backups for equipment and user profiles
  • Inventory control of computer equipment
  • Reports on task and activity compliance to management
  • Attendance at weekly meetings to follow up on plans, assignments and development of strategies that allow the improvement of IT resources
  • Quarterly visits to branches to check the status of equipment, make necessary replacements, relocate or create new workstations
  • Attendance of shifts once a month outside of regular hours to provide support for any eventuality that may arise in the branches

IT Support Engineer

CPVEN S.A.
Estado Zulia, Venezuela
09.2010 - 10.2017
  • On-site and remote technical support for internal company users
  • Support for Brother and HP printers
  • Software updates for equipment in general
  • Assistance through tickets according to priority
  • Responsible for the relationship with our Telephony provider, which supplies telephone equipment for users in the field (Movistar)
  • Preparation of laptops and printers delivered to personnel who work in oil fields
  • Telephone support for users assigned to oil fields
  • Trained to provide support for the company's internal accounting system (Macola)
  • Preparation of conference and meeting rooms with Polycom equipment
  • Support and review of LAN connections
  • Recovery of lost data and preventive backup
  • Creation and configuration of emails under the company domain
  • Inventory control of equipment and supplies for the IT department
  • Monthly allowances to cover vacation periods for IT staff in other states
  • User-level knowledge of the SAP system
  • Participation in the migration of different software

Education

Bachelor of Engineering - Computer Engineer

Universidad Rafael Belloso Chacín
Venezuela
05.2017

Certificate of Technical Studies - Administrative Technician

INCES
Venezuela
08.2010

High School Diploma -

Liceo San Martin De Porres
Venezuela
07.2008

Skills

  • Remote support
  • Network troubleshooting
  • Hardware installation
  • Software configuration
  • System maintenance
  • Technical support
  • Problem solving
  • Effective communication
  • Help desk support
  • Operating systems
  • Team collaboration
  • VPN configuration
  • Wireless networking
  • Data backup and recovery
  • Application support
  • Software installation
  • Ticket support system management
  • Technical troubleshooting

Personal Information

Title: Computer Engineer | Remote and Local Support | Hardware and Software | Strong Communication Skills |

Certification

  • SAP ABAP Programming Fundamentals IV
  • Creating Smartforms and Sapscripts
  • SAP ABAP QUERY Tools
  • SAP Basis Administration

Languages

  • English, Professional Working
  • Spanish, Native or Bilingual

Timeline

IT Support Engineer

Anyjob Technology LLC
09.2023 - 11.2024

Structured Cabling Technician

Electra Link, Inc.
10.2020 - 05.2022

IT Support Engineer

Farmacias Knop
05.2019 - 06.2020

IT Support Engineer

CPVEN S.A.
09.2010 - 10.2017

Bachelor of Engineering - Computer Engineer

Universidad Rafael Belloso Chacín

Certificate of Technical Studies - Administrative Technician

INCES

High School Diploma -

Liceo San Martin De Porres
Eudo J. VILLALOBOS