Eufrozina Markovican
Grand Blanc
Summary
Dynamic and dedicated professional with extensive experience at Planet Fitness, excelling in customer relations and cleaning skills. Proven ability to enhance client satisfaction through attentive service and effective communication. Fluent in five languages, with a strong foundation in cash handling and employee mentoring, fostering a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Staff Member
Planet Fitness
08.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Kitchen Staff Member
Speedy Stop
10.2021 - 03.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Cafe Worker
Speedway Gas Station
07.2020 - 06.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Education
Psychology -
Keiser University
Tampa, FL05-2022
High School Diploma -
East Lake Highschool
Tarpon Springs, FL05-2018
Skills
- Cleaning skills
- Customer relations skills
- Cash handling
- Scheduling and coordination
- Sales experience
- Customer service
- Employee mentoring
- Fluent in 5 languages
- Microsoft Certified
Certification
- Microsoft Certified
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Serbian
Full Professional
Spanish
Professional Working
Italian
Professional Working
Timeline
Staff Member
Planet Fitness
08.2022 - 03.2024
Kitchen Staff Member
Speedy Stop
10.2021 - 03.2022
Cafe Worker
Speedway Gas Station
07.2020 - 06.2021
Psychology -
Keiser University
High School Diploma -
East Lake Highschool
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