Eugene Bynum
Federal Way,WA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Coordinator II
CDWA - Consumer Direct Care Network
Federal Way, WA
01.2023 - Current
- Provided knowledgeable and courteous customer service over the phone.
- Executed essential data entry tasks alongside clerical duties.
- Handled customer complaints efficiently, maintaining a tranquil approach.
- Ensured accuracy in service authorizations to support accounts receivable.
Section Supervisor
US Army
Watertown, NY
2019 - 01.2023
- Executed tasks promptly and proactively under demanding conditions.
- Managed order distribution and ensured task delegation among staff.
- Ensured Soldiers' compliance with established US Army regulations.
- Addressed non-compliance and offered guidance on various topics to improve team performance.
Section Manager
Manpower
Gig Harbor, WA
2018 - 2019
- Maintained project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Planned personnel to meet established schedules, factoring in order demands and business forecasts.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
Customer Service Representative
Conduent
Remote, Washington State
2017 - 2018
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change while exhibiting high energy and professionalism when working with customers and staff.
Education
High School Diploma - undefined
Woodrow Wilson High School
Tacoma, WA01.2019
Skills
- Calm and Professional Under Pressure
- Exceptional Leadership
- Database Management
- Customer Service and Assistance
- Verbal and Written Communication
- Cross-Functional Team Management
- Great Ability to Multitask
- Organization and Time Management
- Team - Oriented and Cooperative
- Strong Analytical and Problem-Solving Skills
- Service Standard Compliance
- Document and Records Management
- Decision-making
- MS office applications
- Training and development
Certification
- 2020 US Army Network Essentials
- 2020 US Army Information Technology Essentials
Timeline
Administrative Coordinator II
CDWA - Consumer Direct Care Network
01.2023 - Current
High School Diploma - undefined
Woodrow Wilson High School
Section Supervisor
US Army
2019 - 01.2023
Section Manager
Manpower
2018 - 2019
Customer Service Representative
Conduent
2017 - 2018