Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Eugene Cimaglia

Eugene Cimaglia

Westbury,NY

Summary

Results-oriented operations management professional with 27+ years of experience in Outside Plant, Customer Service, Human Resources, and Project Management. Skilled in providing hands-on leadership to foster a positive work environment through training, guidance, support, collaboration, empathy, and motivation. Committed to ensuring safety regulations and corporate policies are upheld. Passionate about inspiring teams and exceeding goals.

Overview

27
27
years of professional experience

Work History

SENIOR MANAGER - OPERATIONS NY METRO VP STAFF SUPPORT

Verizon Communications Inc.
Manhattan, NY
09.2022 - Current
  • Responsible for creating Bi-annual deck and PowerPoint presentation for Business Discussion with senior leadership
  • NY Metro Volunteer Champion – creating, organizing, and communicating a NYM volunteer calendar, tracking participation and alignment with corporate goals for participation
  • Capital Tool SPOC – Coordinating presentations from vendors, sharing updates of new equipment, processing orders and staying within budget
  • Tier 1 Safety representative for NYM – meet with Environmental Health & Safety, Union Leadership, Senior Leadership, Labor Relations, Legal to discuss initiative and actions to ensure the safety of the associates, public, and Verizon’s assets
  • Coordinating/Scheduling with State & Local Govt Affairs related to PSC inspections, DOT compliance and State and Local regulatory adherence
  • Lead NYM Damage Claim Reimbursable team for capital and expense related claim processing
  • Represented Verizon in multiple depositions related to infrastructure and plant conditions
  • Motor Vehicle SPOC which includes purchasing decisions, equipment upgrades, vendor commitment dates, and budget adherence
  • Work with Sourcing, Finance, and Risk management to negotiate pricing and onboard and vendors to perform needed work
  • Represented Verizon at Disaster Preparedness workshop on Long Island with Joint Utilities, FEMA, and U.S
  • Military to coordinate response plans for future storm events
  • Partnered with WNO COSC, CO, OSP teams to create and implement a revised No light process

OPERATIONS AREA MANAGER

Verizon Communications Inc.
Bethpage, NY
02.2014 - 01.2022
  • Fostered a safe, positive, and productive environment for 8+ Managers and 150+ union associates in maintaining high service levels and network reliability for construction, installation/maintenance, Specials, and Hi-Tech services of Verizon’s copper and fiber optic network
  • Project management lead including establishing time, budget, and scope - writing comprehensive reports, presenting assessment-based findings to leadership
  • Partnered with Center (COSC), Engineering, EH&S, CXM, Central Office leadership and stakeholders to ensure the appropriate processes and mechanisms were in place and followed to deliver on customer service and KPI’s
  • Applied six sigma practices to reduce waste, increase productivity and drive key imperatives
  • Ability to multi-task and prioritize objectives while demonstrating excellent verbal, written, and interpersonal skills in a 24/7 environment
  • Assuring all existing networks and new builds are engineered and maintained in alignment with Verizon methods and procedures
  • Conduct performance reviews on management employees, set goals, development, and provide feedback with quantitative supporting information to improve results
  • Performed all aspects of the new hire onboarding process, including: reviewing resumes, selecting candidates, performing interviews and conducting training

LOCAL MANAGER

Verizon Communications Inc.
Brooklyn, NY
09.2003 - 02.2014
  • Supervised teams of 20-30 associates performing a variety of functions including construction Installation/maintenance ensuring adherence to safety regulations and labor contracts
  • Ensured efficient allocation of resources to support associates in delivering Verizon’s service to our customers and established strong working relationship with customers
  • Provided technical and/or analytical support to solve a wide range of complex problems affecting the completion of jobs
  • Led multiple projects designed to improve plant quality including the NYS FIOS Bonding and Grounding initiative

FIELD TECHNICIAN

Verizon Communications Inc.
Brooklyn, NY
06.1997 - 09.2003
  • Served as a union steward for CWA Local 1109
  • Performed construction, maintenance and installation functions including troubleshooting for copper and fiber networks including locating and restoring service outages

Education

BA - Professional Studies-Organizational Leadership

Marist College
Poughkeepsie, NY
12.2024

Green Belt Trained - Lean Six Sigma

Verizon
01.2016

Strategic Organizational Leadership, Lean Six Sigma, Master Certificate in Applied Project Management, Finance And Accounting For Non-Financial Manager, Human Resource Management, Mastering HR Organizational Effectiveness

Villanova University
Villanova, PA

Skills

  • Dispute Resolution
  • Talent Acquisition
  • Training and Development
  • Proficient in Written and Verbal Communication
  • Skilled in MS Word Formatting Techniques
  • Excel Reporting Skills
  • PowerPoint Design Expertise
  • Email Management
  • Team Leadership

Affiliations

  • Community youth sports coaching in basketball and soccer

Timeline

SENIOR MANAGER - OPERATIONS NY METRO VP STAFF SUPPORT

Verizon Communications Inc.
09.2022 - Current

OPERATIONS AREA MANAGER

Verizon Communications Inc.
02.2014 - 01.2022

LOCAL MANAGER

Verizon Communications Inc.
09.2003 - 02.2014

FIELD TECHNICIAN

Verizon Communications Inc.
06.1997 - 09.2003

BA - Professional Studies-Organizational Leadership

Marist College

Green Belt Trained - Lean Six Sigma

Verizon

Strategic Organizational Leadership, Lean Six Sigma, Master Certificate in Applied Project Management, Finance And Accounting For Non-Financial Manager, Human Resource Management, Mastering HR Organizational Effectiveness

Villanova University

Similar Profiles

CREATE PROFILE
Eugene Cimaglia