Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Eugene Harris

Chicago,Illinois

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Goal-driven and skilled individual in the aviation industry while also being knowledgeable and thinking critically. Successful and diverse experience in below-wing airline services. Proficient communicator and problem solver committed to creating positive customer experiences and looking to apply my education and experience to any job willing to give me a chance.

Overview

12
12
years of professional experience

Work History

Ramp Agent

Southwest Airlines
04.2023 - 11.2023
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Customer Service Associate

Walgreens Co.
06.2018 - 01.2023
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Bagger

Mariano's
06.2017 - 06.2018
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Provided excellent customer service by addressing inquiries and assisting with locating products.
  • Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction.

Apprentice

ElevArte Community Studio
07.2013 - 09.2013
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Participated in team meetings and contributed valuable input for process improvements.
  • Consistently met deadlines by effectively managing time and prioritizing tasks.

Apprentice / Knit Lab

Better Boys Foundation
09.2011 - 08.2012
  • Knitting and crocheting, working on the computers, assisting, working with and teaching peers.
  • Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.

Education

Bachelor of Arts - Mass Media

Illinois State University
Normal, IL

Associate of Arts - Liberal Arts And General Studies

Harold Washington Community College
Chicago, IL
05.2020

High School Diploma -

Westinghouse College Prep
Chicago, IL
05.2016

Skills

  • Multilingual (3 years of Mandarin, 1 year of Spanish)
  • Team Leadership
  • Problem-Solving
  • Customer Service
  • Multitasking Abilities
  • Ramp Checklist Completion
  • Pushback and towing

References

References available upon request

Languages

Chinese (Mandarin)
Professional Working
Spanish
Limited Working

Timeline

Ramp Agent

Southwest Airlines
04.2023 - 11.2023

Customer Service Associate

Walgreens Co.
06.2018 - 01.2023

Bagger

Mariano's
06.2017 - 06.2018

Apprentice

ElevArte Community Studio
07.2013 - 09.2013

Apprentice / Knit Lab

Better Boys Foundation
09.2011 - 08.2012

Bachelor of Arts - Mass Media

Illinois State University

Associate of Arts - Liberal Arts And General Studies

Harold Washington Community College

High School Diploma -

Westinghouse College Prep

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Eugene Harris