Maria Hechavarria
West Palm Beach
Summary
Demonstrated strong work ethic and dedication in various roles. Provided exceptional customer service and support in medical settings. Open to diverse job opportunities and eager to assist teams. Adaptable and quick to learn in fast-paced environments. Authorized to work in the US for any employer. Willing to relocate to West Palm Beach, FL; Wellington, FL; Royal Palm Beach, FL.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Tampa General Hospital- Gastroenterology-West Palm Beach, FL
West Palm Beach, FL
- Current
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Followed up on pending referrals to ensure completion within designated timeframes
- Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
- Assisted in obtaining prior authorizations from insurance companies for specialty procedures or treatments
- Developed relationships with external healthcare providers and facilities to streamline the referral process and enhance collaboration across the continuum of care
- Ensured compliance with HIPAA regulations when handling sensitive patient information during the referral process
- Maintained knowledge of insurance guidelines and requirements related to referrals, including pre-authorization criteria
Front Desk Receptionist
Tampa General Hospital- Gastroenterology-West Palm Beach, FL
West Palm Beach, FL
02.2022 - Current
- Handle Calls
- Scheduling
- Confirming
- Canceling
- Rescheduling appointments in Positive manner.
- Collect accurate information
- Verify insurance
- Experience with epic
- Check in and check out patients
Receptionist
Oasis Health and Rehabilitation Center-West Palm Beach, FL
West Palm Beach, FL
08.2021 - 02.2022
- Greeted guests as they entered
- Made appointments for visitors
- Documented financial data
CNA - Certified Nursing Assistant
Visiting Angels-West Palm Beach, FL
West Palm Beach, FL
03.2021 - 02.2022
- Checked vital signs
- Helped patients with showering
- Served meals to patients
- Changed bed linens
- Assisted patients with basic activities of daily living
CNA - Certified Nursing Assistant
THE GARDENS COURT-Palm Beach Gardens-FL
Palm Beach Gardens, FL
03.2021 - 06.2021
- Took care of approximately 9 elderly patients daily
- Provided caring, intimate, hands-on healthcare for residents
- Monitored vital signs
- Worked with mechanical lifts, as needed
- Helped patients and residents with daily living needs
- Scheduled resident activities
Sales Associate
Sally Beauty-West Palm Beach, FL
West Palm Beach, FL
08.2018 - 05.2021
- Answered incoming calls
- Placed orders
- Conducted credit card transactions through POS System
- Up-sold customers
- Provided pleasant customer service
- Assisted with returns
- Stocked the floor
- Maintained a clean service environment
Customer Service
Kfc-West Palm Beach-FL
West Palm Beach, FL
08.2016 - 05.2018
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Assisted customers with food selection, inquiries and order customization requests.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Built long-term customer relationships and advised customers on purchases and promotions.
Education
A.A -
Palm Beach State College
West Palm Beach, FLHigh school diploma or GED - undefined
Forest Hills High School
05.2018
Skills
- Assisted living
- Fluent
- Senior Care
- Patient Care
- Analysis skills
- Medical office experience (3 years)
- Clerical experience
- EMR systems
- Spanish
- Home Care
- English
- QuickBooks
- Microsoft Word
- TEAM PLAYER (2 years)
- Sales
- Typing
- Phone etiquette
- Retail Sales
- Bilingual
- Home health
- Multilingual
- Time management
- Translation
- Ophthalmology (1 year)
- Medical receptionist
- Office experience
- Caregiving
- Administrative experience
- Call center
- Insurance Verification
- Microsoft Outlook
- Upselling
- Vital Signs
- Computer skills (2 years)
- Front desk
- Customer service
- Data entry
- Patient interaction
- Microsoft Excel
- Ophthalmology
- HIPAA
- CASH HANDLING (2 years)
- Filing
Certification
- Driver's License
- CNA
- CPR Certification
Languages
Spanish - Expert
Timeline
Front Desk Receptionist
Tampa General Hospital- Gastroenterology-West Palm Beach, FL
02.2022 - Current
Receptionist
Oasis Health and Rehabilitation Center-West Palm Beach, FL
08.2021 - 02.2022
CNA - Certified Nursing Assistant
Visiting Angels-West Palm Beach, FL
03.2021 - 02.2022
CNA - Certified Nursing Assistant
THE GARDENS COURT-Palm Beach Gardens-FL
03.2021 - 06.2021
Sales Associate
Sally Beauty-West Palm Beach, FL
08.2018 - 05.2021
Customer Service
Kfc-West Palm Beach-FL
08.2016 - 05.2018
Referral Coordinator
Tampa General Hospital- Gastroenterology-West Palm Beach, FL
- Current
High school diploma or GED - undefined
Forest Hills High School
A.A -
Palm Beach State College