Eugene Harris
Atlanta,GA
Summary
Hospitality student and professional pursuing leadership positions with demonstrated expertise in elevating guest experiences through creative event planning and collaborative teamwork.
Overview
4
4
years of professional experience
Work History
Event Service Support
Atlanta Marriott Marquis
Atlanta, GA
02.2025 - Current
- Set up banquet rooms according to event specifications and layout designs.
- Set up tables, chairs, linens, china and glassware for events.
- Clean and maintain banquet facilities before, during, and after events.
- Ensured cleanliness of banquet rooms throughout all event phases.
- Transport furniture and equipment to support various event setups.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Guided colleagues to foster a collaborative work environment.
Recreation Coordinator
The Westin Hilton Head Island Resort & Spa
Hilton Head Island, SC
05.2024 - 02.2025
- Coordinated events like Kids Night Out, S’mores and Star Gazing, and Family Movie Night, contributing to peak season guest satisfaction.
- Facilitated PM shift activities, enhancing teamwork and engagement among associates.
- Guided incoming interns and J-1 and H-2B workers to acclimate to the daily operations of the recreational workforce.
- Achieved nomination for exemplary contributions to the team. for Associate of the Month in July 2024 based on recognition from upper-level management.
- Ensured high-quality customer service to enhance guest experiences. to ensure a welcoming environment.
Recreation Experience Attendant
The Westin Hilton Head Island Resort & Spa
Hilton Head Island, SC
03.2022 - 05.2024
- Greeted guests and addressed their needs related to pool services, including rentals, towels, maintenance, and beach accommodations.
- Enhanced guest enjoyment by providing concessions, cabana services, and organizing games during events.
- Coordinated with other departments to plan and implement new seasonal and promotional events during recreation off-season breaks, including Christmas, Easter, and 4th of July.
- Guided new team members in delivering the Westin standard.
Education
Bachelor of Business Administration - Hospitality Management
Georgia State University, Robinson College of Business
Atlanta, GA05-2027
High School Diploma -
Beach High School
Savannah, GASkills
- Event coordination
- Customer service
- Building partnerships
- Team management
- Attention to detail
- Process improvement
- Conflict resolution
- Workplace standards
Volunteer Experience
City of Marco Island, Florida Parks & Recreation, Leader in Training, Rising 9th Grade student who volunteered over 300+ hours of service. Led in youth care, activities, field trips, events, and aftercare.
Leadership Experience
- Marco Kiwanis Club, Marco Island, FL, Student Ambassador, 05/01/23, Performed as a selected student to showcase career advancements in and outside the classroom. Gave a hand in helping and showcasing other peers. Spoke a commendable speech about personal experiences to officials.
- American Hotel and Lodging Association at Georgia State University, Atlanta, GA, Student Member, 01/01/24, Present, Active and connecting with multiple properties and professionals within the industry. One of two active underclassmen that pursued the membership role.
Timeline
Event Service Support
Atlanta Marriott Marquis
02.2025 - Current
Recreation Coordinator
The Westin Hilton Head Island Resort & Spa
05.2024 - 02.2025
Recreation Experience Attendant
The Westin Hilton Head Island Resort & Spa
03.2022 - 05.2024
Bachelor of Business Administration - Hospitality Management
Georgia State University, Robinson College of Business
High School Diploma -
Beach High School