Eugene Johnson III
Livonia,LA
Summary
Dynamic Controls Lead Systems Specialist I at Johnson Controls with a proven track record in hardware troubleshooting and incident management. Enhanced user satisfaction through effective training and support while mentoring junior technicians. Demonstrated strong problem-solving abilities and teamwork, driving project success and optimizing operational efficiency.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Controls Lead Systems Specialist I
Johnson Controls
Baton Rouge, LA
05.2022 - Current
- Conducted troubleshooting procedures for hardware and software issues, ensuring swift resolution.
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
- Directed project execution and financial oversight to maintain favorable job conditions and maximize profit margins.
Service Technician
Johnson Controls
Baton Rouge, LA
05.2018 - 05.2022
- Diagnosed and repaired equipment issues to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on machinery, enhancing operational reliability and safety standards.
- Implemented troubleshooting techniques to resolve technical problems efficiently, reducing downtime significantly.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Systems Tech II
Johnson Controls
Baton Rouge, LA
10.2009 - 06.2018
- Troubleshot and resolved hardware and software issues for diverse systems.
- Maintained and optimized building automation systems to enhance efficiency.
- Trained junior technicians on equipment maintenance and troubleshooting procedures.
- Managed inventory of technical parts, ensuring availability for timely repairs.
- Explained to customers and demonstrated how specific system works.
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
- Hooked up systems to specified panel mountings of particular devices.
Systems Tech I
Johnson Controls
Baton Rouge, LA
11.2004 - 10.2009
- Diagnosed and resolved system malfunctions to ensure optimal performance of control systems.
- Conducted routine maintenance and inspections on HVAC systems, enhancing reliability and efficiency.
- Streamlined troubleshooting procedures, reducing response time for service requests by implementing best practices.
- Submitted daily paperwork to record completed jobs and related information.
- Optimized network performance with comprehensive monitoring and fine-tuning, ensuring smooth operation of business-critical applications.
- Used multimeters for voltage and circuit analysis.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Education
High School Diploma -
Zachary High School
Zachary, LASkills
- Hardware troubleshooting
- Incident management
- Network protocols
- Backup strategies
- End-user training
- Network administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Decision-making
Timeline
Controls Lead Systems Specialist I
Johnson Controls
05.2022 - Current
Service Technician
Johnson Controls
05.2018 - 05.2022
Systems Tech II
Johnson Controls
10.2009 - 06.2018
Systems Tech I
Johnson Controls
11.2004 - 10.2009
High School Diploma -
Zachary High School