Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dan Liffick

Boise,Idaho

Summary

Accomplished Information Technology Specialist adept at customer service, troubleshooting, system maintenance, configuration, and customization of IT infrastructure to meet organizational requirements. Boasting over 10 years of experience in helpdesk operations, network maintenance, and mobile device support. Applying technical expertise and diagnostic abilities to resolve issues and optimize usability and performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

IT Systems Specialist

Business Techs
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

IT Systems Specialist

Certified Solutions Inc.
01.2012 - 09.2022
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Conducted thorough analyses of existing systems to identify areas for improvement and optimization.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Education

IT Systems Apprenticeship -

Small Business Systems
12.1995

Some College (No Degree) - Information Technology

Charter College
Anchorage, AK

Skills

  • Network Infrastructure Planning / Management
  • MS Office 365 Configuration and Troubleshooting
  • Workstation Configuration, Modification, & Troubleshooting
  • LAN / WAN Operational Security Including Hardware/Software Firewall Implementation
  • Windows Server Maintenance / Upgrades / Configuration
  • Active Directory & MS Azure/Entra Configuration & Management
  • VPN Connectivity Software / Hardware including Sonicwall & CISCO
  • End-User Education, Training, and Assistance
  • Excellent Customer Service Skills
  • Helpdesk ticketing management and prioritization (Connectwise, & Screenconnect)
  • Backup Routine Identification, & Testing
  • Remote Assistance & Configuration
  • Procedural Documentation of Reports & Records
  • Technical Troubleshooting
  • Hardware troubleshooting

Additional Information

10+ years of proficient experience in: - Helpdesk Troubleshooting - Setup of Printers/Scanners/Cell Phones - Asset Inventory/Management - Cyber Security assessment/Implementation - Network Connectivity Troubleshooting - Analyze & Resolve Network Conflicts

Timeline

IT Systems Specialist

Business Techs
10.2022 - Current

IT Systems Specialist

Certified Solutions Inc.
01.2012 - 09.2022

IT Systems Apprenticeship -

Small Business Systems

Some College (No Degree) - Information Technology

Charter College

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Dan Liffick