Jacob Ahearn
Leominster,Massachusetts
Summary
As a highly motivated and hardworking professional in the IT industry, I bring a relentless commitment to achieving excellence in every aspect of my work. Fueled by a passion for technology and a dedication to continuous learning, I thrive in dynamic environments that demand adaptability and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Systems Specialist
HCL Technologies
10.2022 - Current
- Infrastructure Deployment: Implement and deploy hardware, software, and network infrastructure to meet organizational requirements
- Configure and optimize servers, storage, and networking components
- Performance Monitoring and Optimization: Monitor the performance of IT systems and infrastructure, identifying bottlenecks and areas for improvement
- Implement optimizations to enhance system efficiency and responsiveness
Technical Support Specialist
Optos
05.2021 - 05.2022
- Remote Support: Utilize remote support tools to diagnose and resolve technical issues for users in different locations
- Guide users through remote troubleshooting processes
- Problem Diagnosis and Resolution: Analyze and troubleshoot hardware, software, and network problems, employing a systematic approach to identify root causes
- Offer clear and concise instructions or step-by-step guidance to help users resolve technical issues
Computer Repair Technician
Computers Down Under
04.2019 - 03.2021
- Diagnosis and Troubleshooting: Identify and diagnose hardware and software issues through a systematic and logical approach
- Utilize diagnostic tools and methods to pinpoint the root causes of computer malfunctions
- Perform hardware repairs, including replacing faulty components such as hard drives, memory, and motherboards
- Hardware Repair and Maintenance: Conduct routine maintenance to optimize computer performance and prevent future issues
Education
A+ Certifications - Information Technology
CompTia Online
06-2020
High School Diploma -
Leominster High School
Leominster, MA06-2018
Skills
- SQL Database Management
- Advanced Troubleshooting
- Windows XP, 7 , 8 & 10 Proficiency
- Proficient in Office 365 Applications
- Active Directory
- TCP/IP Network Configuration
- ServiceNow Proficiency
- DNS/DHCP Configuration
- Microsoft Azure and OneDrive
- VMWare Virtualization
- Client service and support
- Penetration Testing
Certification
- CompTIA A+
- CompTia Security +
Timeline
IT Systems Specialist
HCL Technologies
10.2022 - Current
Technical Support Specialist
Optos
05.2021 - 05.2022
Computer Repair Technician
Computers Down Under
04.2019 - 03.2021
A+ Certifications - Information Technology
CompTia Online
High School Diploma -
Leominster High School
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