Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Paul Conners

Pinehurst,NC

Summary

Dynamic IT Systems Specialist with a proven track record at the Village of Pinehurst, excelling in hardware troubleshooting and customer service. Enhanced system performance through critical thinking and proactive maintenance, ensuring compliance and reliability. Successfully integrated GIS solutions at the City of Guymon, optimizing resource allocation and improving data accessibility. Experienced systems professional prepared for this role. Adept in system implementation, troubleshooting, and optimizing performance. Strong focus on team collaboration and achieving results. Reliable, flexible, with deep technical skills in system analysis, network management, and cybersecurity. Knowledgeable IT specialist with robust background in system management and technical support. Proven ability to streamline processes and enhance system functionality through targeted interventions. Demonstrated expertise in troubleshooting complex issues and optimizing system performance.

Overview

6
6
years of professional experience

Work History

IT Systems Specialist

Village of Pinehurst
03.2023 - Current
  • Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
  • Conducted regular system audits, ensuring compliance with industry regulations and company policies.
  • Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
  • Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
  • Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.

GIS Specialist/Assistant IT Director

City of Guymon, Oklahoma
06.2019 - 03.2023
  • Collaborated with multidisciplinary teams to integrate GIS components into various projects, optimizing resource allocation and planning efforts.
  • Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
  • Developed requirements for application of GIS solution data.
  • Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
  • Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
  • Provided technical recommendations and support documentation to aid in GIS process improvement.
  • Performed ongoing maintenance on existing GIS datasets to ensure their relevance, accuracy, and completeness over time.
  • Increased data accessibility by converting various formats into standardized GIS-compatible files for seamless integration into projects.

Education

Associate of Science - General Studies

Lord Fairfax Community College
Warrenton, Va

Bachelor of Arts - Geography/GIS

University of Oklahoma
Norman, OK
05-2019

Skills

  • Storage solutions
  • Hardware troubleshooting
  • Application support
  • IT infrastructure
  • Customer service
  • Critical thinking
  • Active listening
  • Data entryEfficient data input
  • Network protocols
  • End-user training
  • Server management
  • Software development
  • Cybersecurity measures

Languages

Spanish
Limited Working

Interests

  • Playing Sports
  • Volunteering
  • I participate in a variety of outdoor recreational activities
  • Backpacking and Hiking
  • Adventure Travel
  • Food Tourism
  • Video Gaming

Timeline

IT Systems Specialist

Village of Pinehurst
03.2023 - Current

GIS Specialist/Assistant IT Director

City of Guymon, Oklahoma
06.2019 - 03.2023

Associate of Science - General Studies

Lord Fairfax Community College

Bachelor of Arts - Geography/GIS

University of Oklahoma

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